[Remote] Implementation Consultant, ERP, National
Note: The job is a remote job and is open to candidates in USA. Tyler Technologies is a leading provider of software solutions for the public sector, and they are seeking an Implementation Consultant to deliver high-quality knowledge transfer services to clients. The role involves educating clients on Tyler interface products and ensuring a smooth transition to standard interfaces.
Responsibilities
- Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products
- Design and conduct knowledge transfer sessions on site or through webinars
- Educate users on interface functionality, maintenance and troubleshooting
- May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs
- May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes
- Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
- May assist QA staff with product testing or modification testing as required
- Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
- Create both client-facing and internal documentation such as "quick tips" and "how tos"
- Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand
- May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic
- Perform other duties as assigned
Skills
- Bachelor's degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation
- Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience
- Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired
- Exceptional presentation and knowledge transfer skills
- Excellent interpersonal and communication skills
- Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel)
- Strong problem solving and analytical skills
- Ability to travel 25 - 50%
- Valid driver's license
Benefits
- Travel expenses covered
- Annual Tyler Bonus & ERP Implementation Consultant incentive plan
Company Overview
Company H1B Sponsorship