[Remote] Remote Customer Service Agent - Bilingual
Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. The role involves providing customer support, answering questions, and resolving service-related needs in a structured, mission-driven environment.
Responsibilities
- Answering inbound calls and delivering a professional, customer-focused experience
- Assisting with basic technical troubleshooting and submitting support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all interactions, including questions, concerns, and outcomes
- Following up with customers to ensure issues are resolved
- Managing multiple tasks while maintaining attention to detail and consistency
Skills
- High school diploma or GED required; additional education is a plus
- Customer service experience, especially in call-driven or high-volume environments
- Strong communication skills with the ability to build rapport quickly
- Comfort with basic technical troubleshooting and system navigation
- Ability to work independently while staying aligned with team expectations
- Willingness to complete an extensive credentialing and background check process
- Reliable high-speed internet
- A quiet, distraction-free workspace
- Confidence navigating computer systems and multitasking
- DVS will provide your computer and monitor; you'll provide a USB-wired headset
- Bilingual (English/Spanish) skills
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Competitive Salary
- Paid Time Off
Company Overview