Experienced Customer Care Specialist BtoC – Join arenaflex in Revolutionizing the Future of Work
At arenaflex, we're not just a company – we're a movement. We're a worktech pioneer, dedicated to transforming the world of work into a more fulfilling and sustainable experience for all. With a strong presence in France and Brazil, we're proud to be a co-leader in the market of employee benefits. Our mission is to co-create and deploy a new pact for the world of work, aligning the interests of employees and employers, and offering a unified, personalized, and modern experience that enhances job satisfaction. As we continue to grow and expand our services, we're seeking an exceptional Customer Care Specialist BtoC to join our team of super heroes. This is an exciting opportunity to be part of a dynamic and innovative company that's shaping the future of work.
About arenaflex
arenaflex is a worktech company founded in 2018, with a strong focus on combining the best of human approach and technology to drive positive change in the world of work. Our flagship product, Swile, is a super-app that offers a unified, personalized, and modern experience for employees, including a smart-card that simplifies employee benefits, such as restaurant vouchers, gift cards, and sustainable mobility options.
Our Ambition
Our ambition is to co-create and deploy a new pact for the world of work, aligning the interests of employees and employers, and offering a unified, personalized, and modern experience that enhances job satisfaction. We're committed to making a positive impact on the environment, diversity, equity, and inclusion, and we're looking for like-minded individuals to join our team.
Key Responsibilities
As a Customer Care Specialist BtoC, you'll be responsible for providing exceptional customer service to our clients, who benefit from our products, including Swile. Your key responsibilities will include:
- Providing solutions to complex customer inquiries via traditional channels, such as phone, messaging, email, and across all Swile products
- Ensuring a seamless user experience by acting as a liaison between customers and internal teams
- Participating in continuous process and product improvement by sharing your ideas and insights
- Collaborating with the team to resolve customer issues and improve overall customer satisfaction
What to Expect in the First Three Months
During your onboarding period, you can expect:
- Theoretical training on all Swile products, delivered in a progressive manner
- Practical training on Level 1 tickets (Braga)
- Acculturation to your role, team, tools, and Swile products
- Quality support and guidance
What to Expect in the Next Three Months
As you progress in your role, you can expect:
- Progressive skill development, supported by specific KPIs
- Handling only Level 2 tickets
- Autonomy in resolving customer issues
- Identifying the right internal stakeholders
- Seamless integration into the team
Requirements
To succeed in this role, you'll need:
- Excellent interpersonal skills and a natural ability to propose solutions
- Curiosity, empathy, and a proactive approach to problem-solving
- A minimum written understanding of English
- A passion for working in a team and finding creative solutions to everyday challenges
- Autonomy and a strong team spirit
- A commitment to our values, including environmental sustainability, diversity, equity, and inclusion
What We Offer
As a Customer Care Specialist BtoC at arenaflex, you'll enjoy:
- A dynamic and innovative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a talented and diverse team
- A comprehensive onboarding program to ensure your success
- Regular feedback and coaching to help you achieve your goals
- A fun and inclusive company culture that values work-life balance
The Recruitment Process
During your recruitment process, you'll have the opportunity to meet with:
- Agathe, our recruitment team member (30 minutes)
- Claire, your future manager (30-45 minutes)
- Two Swilers for a live business case and discussion (1.5 hours)
- A final round with Kévin, our Director of the pole
Join the arenaflex Team
If you're passionate about customer service, innovation, and making a positive impact on the world of work, we'd love to hear from you. Apply now to become a part of our dynamic team and help us shape the future of work. Apply for this job