[Remote] e-Commerce Specialist
Note: The job is a remote job and is open to candidates in USA. Siemens is a leading technology company focused on industry, infrastructure, mobility, and healthcare. They are looking for an enthusiastic eCommerce Specialist to manage eCommerce operations, drive digital business initiatives, and enhance the customer experience online.
Responsibilities
- Manage day-to-day eCommerce operations and initiatives
- Leverage data and work cross-functionally to identify opportunities to enhance the customer experience online and across channels
- Assist key accounts with eCommerce inquiries, electronic orders, and technical support
- Product Master Data (PMD) Maintenance: Responsible for maintaining the accuracy and quality of product data. This includes ensuring that product descriptions, specifications, pricing, images, inventory status, and categorization are consistently up to date and error-free
- Monitor competitor platforms and provide recommendations to improve competitive position
- Work with cross-functional teams within the organization to improve customer-related policies and practices
- Perform eCommerce and new technology platform training sessions
- Work with distributor partners to enhance the online customer experience with Siemens products
- Collaborate with international teams to develop and execute digital business initiatives
Skills
- Bachelor's degree in business, or equivalent
- Experience or knowledge of B2B/B2C eCommerce tools and strategies preferred
- Experience with analytics tools such as Power BI and Tableau for building reports and deriving insights
- Experience working with AI chatbot systems to provide efficient and accurate customer support and recommend relevant enhancements
- High proficiency in Microsoft Office applications and SAP
- Proven organizational and multitasking skills
- Strong data analysis and problem-solving skills
- Ability to work autonomously and maintain attention to detail
- Ability to manage projects and meet key deadlines
- Verbal and written communication skills in English
- Verbal and written communication skills in French considered an asset
- Knowledge of the following tools is an asset: SiePortal, Order Monitoring Dashboard, OMS, PMD, Snowflake, Drupal, Smart CMS, Calinga, Salesforce, SiePortal Live chat
Benefits
- Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them!
- Employee perks and discounts.
- Diversity and inclusivity focused.
Company Overview