[Remote] Provider Relations Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a leading organization in the orthodontics industry that focuses on making clear aligner care more accessible and efficient. The Provider Relations Specialist is responsible for maintaining strong provider relationships, managing inquiries, and ensuring a positive experience for providers while supporting engagement efforts.

Responsibilities

• Serve as primary contact for go-to-market (GTM) teams, providers, and patients
• Manage inquiries via calls, emails, and web tickets professionally
• Perform case sweeps to facilitate case submissions and approvals
• Build and maintain positive provider relationships
• Respond efficiently to provider and patient communications
• Document interactions and maintain accurate records
• Support GTM initiatives through coordination and communication
• Investigate and resolve provider issues promptly
• Collaborate internally to solve complex problems
• Analyze issues for trends and process improvement opportunities
• Manage tasks such as MFA, Lab, Kraken & TPMX requests, case audits, and account onboarding via Salesforce Omnichannel

Skills

• Experience in provider relations, customer service, or similar roles
• Strong interpersonal and communication skills
• Proficiency in managing calls, emails, and web tickets
• Effective problem-solving and conflict resolution skills
• Detail-oriented with strong organizational abilities
• Ability to collaborate and adapt to changing business needs

Benefits

• Equity
• Benefits
• Other perks based on experience, skillset, and internal equity considerations

Company Overview