Experienced Customer Support Specialist - Overnight Shift for arenaflex

At arenaflex, we're a licensed general contractor that acts as a single-point of contact, providing facility services and solutions supporting spaces for multi-site commercial clients across the United States and Canada. We work with some of the largest brands in North America, managing their facility maintenance services, remodeling projects, refresh programs, as well as construction needs. Our mission is to combine what, who, how, and why to deliver projects and programs through a single point of contact that ensures operational execution and simplicity.

Job Summary:

We're seeking a detail-oriented and proactive Support Specialist to remotely assist our on-site technicians in delivering exceptional service to our customers. In this role, you will interpret customer documentation, troubleshoot customer-specific devices and systems, review completed work (photos and documentation), and ensure timely and satisfactory project delivery. Additionally, you will serve as a key point of contact, effectively communicating with both customers and technicians to facilitate smooth operations.

Key Responsibilities:

- Provide remote support to field technicians, troubleshooting digital signage, A/V equipment, and basic networking issues. - Interpret and analyze customer documentation to assist in job completion. - Review and verify completed work, including photos and documentation, before submission to the customer. - Act as a liaison between customers and technicians, ensuring clear communication and issue resolution. - Maintain accurate records and updates within Salesforce, Zendesk, and other CRM tools. - Adapt quickly to new systems, processes, and customer-specific technologies. - Manage multiple service requests simultaneously, providing efficient and effective support.

Requirements:

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Essential Qualifications:

- Experience with Salesforce, Zendesk, or similar CRM platforms. - Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking. - Ability to rapidly learn and adapt to new systems and processes. - Excellent multitasking skills, capable of managing support for multiple technicians handling different equipment types. - Proficiency in MS Office and GSuite applications. - Clear, concise, and professional communication skills. -

Preferred Qualifications:

- Previous experience in a customer support role, preferably in a technical or IT environment. - Familiarity with arenaflex's industry and services. - Strong analytical and problem-solving skills. - Ability to work in a fast-paced environment with multiple priorities.

Work Schedule & Flexibility:

This position requires flexibility to accommodate customer needs. This position is a Monday to Friday overnight role, typically working from 9pm - 6am. arenaflex values work-life balance and offers flexible scheduling options to ensure our employees can meet their personal and professional goals.

Skills and Competencies:

- Strong technical skills, particularly in digital signage, A/V equipment, and networking. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Strong analytical and problem-solving skills. - Proficiency in MS Office and GSuite applications. - Familiarity with CRM platforms, such as Salesforce and Zendesk.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including: - On-the-job training and mentorship. - Access to industry-leading training programs. - Opportunities for career advancement and professional growth. - A collaborative and supportive work environment.

Work Environment and Company Culture:

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional service to our customers, and we're committed to creating a work environment that supports and empowers our employees.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including: - A salary range of $60,000 - $80,000 per year, depending on experience. - Comprehensive health insurance, including medical, dental, and vision coverage. - 401(k) retirement plan with company match. - Paid time off and holidays. - Flexible scheduling options. - Professional development opportunities.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

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