Job Title: Thrive Accelerate Up Supervisor - Call Center Tech Customer Service at arenaflex
Job Description:
Unlock Your Potential at arenaflex
Are you ready to take your career to the next level? Do you want to be part of a dynamic team that's shaping the future of technology and customer service? Look no further than arenaflex, where innovation meets opportunity. Our Thrive Accelerate Up Program is designed to empower talented individuals like you to become leaders in our call center, driving exceptional customer experiences and delivering outstanding technical support.About arenaflex
arenaflex is a leading provider of innovative communication and technology solutions, empowering people to connect, create, and thrive. We're a community of passionate individuals who share a common goal: to make a meaningful impact on the world. Our V Team is a vibrant, inclusive, and supportive environment where creativity, collaboration, and innovation come together to drive success.The Thrive Accelerate Up Program
This 1-year training program is designed to equip you with the skills, knowledge, and expertise needed to excel as a call center supervisor at arenaflex. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and technical support. Throughout the program, you'll have the opportunity to work on high-impact projects, develop your leadership skills, and build a strong network of peers and mentors.Key Responsibilities
As a Thrive Accelerate Up Supervisor, you'll be responsible for leading a team of customer service technicians in a call center setting. Your key responsibilities will include:- Leading and motivating a team of customer service technicians to deliver exceptional customer experiences and technical support.
- Managing employee performance, including setting clear roles and responsibilities, objectives, and performance metrics.
- Ensuring compliance with all company policies and processes, including safety, attendance, performance, work rules, and code of conduct.
- Delivering on performance measures and identifying new ways to improve team performance.
What We're Looking For
We're seeking talented individuals who thrive in fast-paced, dynamic environments and have a passion for delivering exceptional customer experiences. You'll need to have:- Three years of relevant experience, demonstrated through work experience and/or military experience.
- Willingness to work nights, weekends, and holidays.
- Completed a pre-apprenticeship training, apprenticeship, or similar program related to technical skill tracks.
- A degree.
- Led a team, ideally in customer service or call center that supported technical products or services.
- Technical knowledge or experience in communication networking components, such as routers, LAN topology, Ethernet Network Interface.
- Customer service or call center experience.
What We Offer
As a member of the arenaflex team, you'll enjoy a range of benefits, including:- A competitive annual salary of $71,772, based on a full-time schedule.
- A comprehensive benefits package, including health and wellness options, retirement savings, and more.
- Opportunities for career growth and development, including training and mentorship programs.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.