Experienced Customer Success Manager – MarketSharp Solution

Join arenaflex, a leading service commerce platform, as a Customer Success Manager for our MarketSharp solution. In this role, you will own the renewal and engagement customer account lifecycle, driving growth, retention, and operational excellence for our home and field services professionals. As a seasoned customer success manager, you will leverage your expertise to develop strong product knowledge, manage customer accounts, and collaborate with internal teams to deliver exceptional customer experiences.

About arenaflex

arenaflex is a Nasdaq-listed company providing vertically tailored, integrated SaaS solutions to over 600,000 global service-based businesses. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Our EverPro vertical offers cloud-based solutions for home and field services professionals, including CRM products such as improveit 360 and MarketSharp.

Responsibilities

As a Customer Success Manager at arenaflex, you will be responsible for:

• Managing customer accounts across various stages of the lifecycle, developing strong product knowledge and implementing advanced use cases.
• Collaborating with internal teams to act as the voice of the customer, championing their needs and driving customer engagement, adoption, and renewal models.
• Building strong relationships with peers and colleagues from CX, Sales, Marketing, Product, and Engineering to optimize solutions for our customers.
• Communicating effectively with customers, explaining metrics and ROI data to demonstrate value and empower customers to own their solutions.
• Contributing to enablement resources that empower the entire Customer Success team to scale.

Key Responsibilities:

* Develop and execute customer success strategies to drive growth, retention, and operational excellence.

• Build and maintain strong relationships with customers, understanding their needs and pain points.
• Collaborate with internal teams to develop and deliver customer-centric solutions.
• Analyze customer data to identify trends and opportunities for growth.
• Develop and deliver training and enablement resources to support customer success.
• Stay up-to-date with industry trends and best practices to continuously improve customer success strategies.

Requirements

To be successful in this role, you will need:

• 4+ years of B2B client-facing account management, support, or project management experience, preferably involving SaaS services targeting SMB customers.
• Comfortable leveraging software tools, CRM, email marketing, support, automation, productivity, and presentation software.
• Data-driven decision-maker with a track record of driving customer engagement and loyalty.
• Innovative thinking and bias for action, balanced with a strong customer and quality focus.
• Persuasive communicator with exceptional communication, presentation, and relationship management skills.

Preferred Qualifications

* Experience working with CRM products such as improveit 360 and MarketSharp.

• Knowledge of home and field services industries.
• Experience with customer success metrics and analytics.
• Certification in customer success or related field.

What We Offer

As a Customer Success Manager at arenaflex, you will enjoy:

• Flexibility to work remotely or in-office, with a widely distributed team across the US, Canada, the UK, Jordan, New Zealand, and Australia.
• Continued investment in your professional development, with robust health and wellness benefits, 401k with up to a 4% match, and a monthly wellness stipend.
• Flexible and generous time off (FTO), employee stock purchase program, and student loan repayment program.
• Target base compensation: $40,000 - $50,000 per year, with final offer amounts determined by location, local market variances, and candidate experience and expertise.

Career Growth Opportunities

arenaflex is committed to helping you grow and develop your career. As a Customer Success Manager, you will have opportunities to:

• Develop and lead customer success strategies and initiatives.
• Collaborate with internal teams to develop and deliver customer-centric solutions.
• Analyze customer data to identify trends and opportunities for growth.
• Develop and deliver training and enablement resources to support customer success.
• Stay up-to-date with industry trends and best practices to continuously improve customer success strategies.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, inclusivity, and customer success. Our company culture is built on:

• Collaboration and teamwork.
• Customer-centricity and customer success.
• Innovation and continuous improvement.
• Professional development and growth.
• Work-life balance and flexibility.

How to Apply

If you are a motivated and experienced customer success professional looking for a new challenge, please apply now. We look forward to reviewing your credentials and getting to know more about your experience! Apply Now Apply for this job