Experienced Full Stack Program Manager – Cloud Capacity Planning and Customer Experience
At arenaflex, we're revolutionizing the way businesses approach cloud computing, and we're looking for a talented and customer-focused Program Manager to join our EC2 Customer Capacity Experience (CCX) organization. As a key member of our team, you'll play a critical role in ensuring the right capacity is available for our customers through forecasting, planning, guidance, and execution, especially for large unpredictable scaling events.
About arenaflex and the Industry
arenaflex is a leading provider of cloud computing services, and our Elastic Compute Cloud (EC2) is a web service that provides secure, resizable compute capacity in the cloud. We're committed to making web-scale cloud computing easier and more cost-effective for developers. Our EC2 CCX organization is dedicated to delivering exceptional customer experiences, and we're seeking a Program Manager who shares our passion for innovation and customer satisfaction.
Key Responsibilities
As a Program Manager in our EC2 CCX organization, you'll be responsible for:
- Ownership of the entire capacity planning process, from understanding a customer's future compute requirements to determining high-confidence fulfillment plans and levying commitments directly to customers on behalf of arenaflex
- Driving process improvements and collaborating with engineering organizations to build new technologies that automate demand planning for our customers
- Engaging directly with external arenaflex customers and senior leaders across arenaflex and Amazon Retail
- Defining program requirements, effectively communicating strategic initiatives to business leaders, and working collaboratively across business, engineering, operations, and product teams to deliver solutions to customers
- Analyzing large data sets to tell a story and drive solutions to business problems based on data-driven conclusions
- Proactively identifying risk and employing mitigations to get plans back on-track or working with customers to reset expectations
About You
We're looking for a talented and customer-focused Program Manager who:
- Brings a deep understanding of business fundamentals with experience and comfort communicating plans and outcomes directly to customers
- Is willing to learn quickly and understand EC2 technical details to improve the capacity planning experience
- Communicates clearly and succinctly verbally and in writing, providing the right amount of information and insights to drive customer outcomes and business objectives
- Is comfortable juggling competing priorities and navigating ambiguity autonomously
- Thrives in an agile and fast-paced environment on projects and initiatives with senior leadership visibility
- Is data-driven, passionate about finding root causes and trends independently, and uses data to support ideas, drive actionable outcomes, and identify opportunities for partnerships across arenaflex
Inclusive Team Culture
At arenaflex, we're committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We offer innovative benefit offerings, host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Our 14 Leadership Principles remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Basic Qualifications
* 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Preferred Qualifications
* 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Compensation and Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
How to Apply
If you're a motivated and customer-focused Program Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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Note:
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://arenaflex.jobs/content/en/how-we-hire/accommodations for more information. Apply for this job