Experienced Customer Service Representative – Pet Care and Hospitality

At arenaflex, we're passionate about revolutionizing the pet industry by providing top-notch care and services to pet families. Our team of pet-obsessed professionals is dedicated to creating a connected care network of trustworthy partners who bring creative innovation every day. We're looking for a talented and compassionate Customer Service Representative to join our pack and help us elevate the love and lives of pet families.

About arenaflex

arenaflex is a united team working together to make a difference in the lives of pets and their families. Our mission is to provide a safe, welcoming, and fun environment for pets to thrive, while also delivering exceptional customer service to our clients. We're committed to creating a workplace that's bursting with diversity and inclusivity, where everyone feels valued and respected.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the face of our organization, providing exceptional customer service to pet families and ensuring that their needs are met. You'll be responsible for selling our services and products, touring prospective clients and visitors through our facility, and responding to customer complaints in a professional and courteous manner. If you're passionate about pets and customer service, we want to hear from you!

Key Responsibilities

* Supports the mission, vision, and values of arenaflex

• Sells the services and products of the facility to prospective customers
• Tours prospective clients and visitors through the facility
• Answers the telephone, receives and provides appropriate information according to established procedures
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records
• Responsible for cash management, including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance
• Explains company and facility policies to customers in a positive manner
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed
• Escorts pet guests to/from their enclosure and provides water as needed
• Operates the Point-of-Sale system
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas
• Completes all required training and attends training sessions as needed/assigned
• Treats customers, guests, visitors, and co-workers in a professional, courteous manner
• Assists other associates as needed

Requirements

* Expertise & Experience: + High School Graduate or Equivalent + Minimum of 1-year experience in a customer service role or retail sales experience + Must have ability to resolve problems quickly and professionally + Must have strong communication and interpersonal skills + Customer Service experience a plus + Must have excellent telephone skills + Must be able to utilize a multi-line phone system and work on a computer system + Displays a professional manner at all times

• Physical:

+ Must be able to work evenings, weekends, and holidays + Must frequently lift 40 pounds + Must be able to stand, walk, and climb stairs frequently + Must be able to handle dogs on leashes + Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions

What We Offer

* Competitive hourly rate: $11.50 - $12.75/hour + tips

• Part-time health insurance
• Part-time mental health support
• Part-time telehealth services
• Opportunities for career growth and professional development
• A fun and supportive work environment
• A chance to make a difference in the lives of pets and their families

Why Join arenaflex?

* We're a united team working together to make a difference in the lives of pets and their families

• We're passionate about creating a workplace that's bursting with diversity and inclusivity
• We offer a fun and supportive work environment
• We provide opportunities for career growth and professional development
• We're committed to making a positive impact in our community

How to Apply

If you're passionate about pets and customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to our recruitment team. We can't wait to welcome you to our pack! Apply to this job Apply for this job