Experienced Customer Service Representative - Call Center

Join arenaflex, a dynamic and innovative organization dedicated to providing exceptional services to its clients, as a Customer Service Representative in our Call Center. As a key member of our team, you will be responsible for delivering top-notch customer service to Broker Services clients, answering phone calls, booking rides, and responding to inquiries from the general public.

About arenaflex

arenaflex is a leading provider of innovative solutions in the transportation industry. Our mission is to empower individuals and communities by providing accessible, reliable, and efficient transportation services. We are committed to fostering a culture of excellence, diversity, and inclusion, where our employees can grow and thrive.

Job Summary

We are seeking an experienced Customer Service Representative to join our Call Center team. As a Customer Service Representative, you will be the primary point of contact for Broker Services clients, providing exceptional service and support to ensure their needs are met. You will be responsible for answering phone calls, booking rides, and responding to inquiries from the general public. You will also support and assist the Broker Services department staff as required and assist the Broker Services Manager with volunteer driver coordination and scheduling as needed.

Key Responsibilities

* Answer phone calls and book rides in accordance with demand response programs, including Medicaid NEMT, 5310 Grant Program, and general public demand response

• Respond to inquiries from the general public
• Support and assist Broker Services department staff as required
• Assist the Broker Services Manager with volunteer driver coordination and scheduling as needed
• Perform other duties as assigned

Essential Qualifications

* A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position

• High school diploma or equivalent, two years of experience in customer service required
• Ability to work in a team and communicate effectively with a diverse population
• Remain calm in stressful situations, work effectively in an environment with multiple competing priorities
• Proficiency in Microsoft Office Suite, Google products, and RouteMatch software
• Strong verbal communication, ability to multi-task, attention to detail, flexibility, and the ability to maintain confidentiality inclusive of HIPAA requirements

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of transportation industry and demand response programs
• Bilingual or multilingual skills

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple competing priorities
• Proficiency in Microsoft Office Suite, Google products, and RouteMatch software
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure our employees have the skills and knowledge needed to succeed in their roles

• Opportunities for career growth and advancement within the organization
• Access to ongoing training and professional development opportunities
• Collaborative and supportive work environment

Work Environment and Company Culture

* arenaflex is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission

• arenaflex believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency's mission
• arenaflex is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Comprehensive training program
• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Access to ongoing training and professional development opportunities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. Apply for this job