Project Manager, SmartSense (Lehi, UT or Mishawaka, IN - Hybrid)
Ventus is a fast-growing company leveraging the Internet of Things (IOT) to enhance organizational decision-making. They are seeking a detail-oriented Project Manager to oversee client-focused projects, ensuring smooth implementations and high customer satisfaction while coordinating cross-functional teams and managing project timelines.
Responsibilities
- Coordinate cross-functional teams to deliver client projects on time
- Build and manage project timelines, milestones, and implementation plans
- Define installation goals and support successful customer onboarding
- Monitor and assist with customer escalations to ensure timely and thoughtful resolution
- Coordinate customer training sessions, documentation, and training videos
- Track project progress and provide clear status updates and reporting
- Apply best practices to improve efficiency, consistency, and customer experience
- Support long-term initiatives such as touchless onboarding and process improvements
Skills
- 1–3 years of experience in a customer support, product support, or client-facing role
- Organized and customer-focused with strong attention to detail
- Comfortable working with data and using metrics to improve performance
- Strong communication skills and the ability to manage multiple tasks at once
- Calm and adaptable in fast-paced or high-volume environments
- Motivated to learn and grow technical and functional skills
- Experience monitoring or improving KPIs such as response time or CSAT
- Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk
- Exposure to high-volume support or operations environments
Benefits
- Short-term incentive program
- New hire stock award
- Paid parental leave
- Open (uncapped) PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
Company Overview