Customer Experience Team Member
The Cargo Bike Shop is focused on enhancing customer interactions and providing solutions-based experiences. They are seeking a Customer Experience Team Member to communicate effectively with customers and facilitate their exploration and purchase of cargo bikes.
Responsibilities
- Responding to customer communications within desired timelines
- Answering questions and presenting solutions based on customer needs and use cases
- Encouraging and facilitating cargo bike test rides as part of the exploration and purchase process
- Maintaining and optimizing the sales floor for best exploration experience
- Collaborating with Workshop Team members to ensure demo bikes provide customers with an optimal test ride experience
- Initiating Workshop jobs, communicating timelines, and communicating with customers and the Workshop team to move bikes through the Workshop
Skills
- A love of practical cycling and all the wonderful things that bicycles can accomplish
- Experience working in a customer-centric environment
- Experience working on teams in a collaborative work environment
- This position may require the lifting of heavy (75+ pounds) items and awkward bikes
Benefits
- Employer contribution of $25 per pay period towards AFLAC supplemental insurance program if employee elects to participate
- Paid time off, sick days, and paid holidays per annual compensation and benefits plan
Company Overview