Bilingual Account Manager

EF Go Ahead Tours is a company dedicated to providing enriching travel experiences for individuals across the globe. The Bilingual Account Manager will support Group Coordinators in managing group trips, ensuring a high-quality experience from enrollment through departure, while also participating in a Sales Development Leadership Program to enhance their career in sales and customer relations.

Responsibilities

• Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
• Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
• Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
• Maintain an in-depth knowledge of our product, processes, and internal systems

Skills

• Fluent in both written and spoken Spanish and English
• A self-starter who is confident and decisive when faced with a challenge
• An adaptable team player who embraces change with flexibility and focus
• A positive presence with strong verbal & written communication skills
• A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
• A fan of details and organization
• A natural relationship builder who can foster loyalty
• A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth
• A goal-hitter who understands how to get the job done

Benefits

• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses

Company Overview