Customer Executive

2, DETAILS OF THE JOB

3, KEY ACCOUNTABILITIES

• Sales Volume

To achieve the monthly sales volume target as per Annual Operating Plan decided by the management. This will include the following:

• Volume target for the month

• YAGO (Year Ago) for the month

• AOP percentage growth for the month

• Distributor wise target for the month

• Market Execution

Ensure all the Racks/Visi/Product placement against according to the market execution plan

Manage stock levels to ensure continuous availability and regular rotation of products in the outlets

Ensure maximum in-store visibility by continuously monitoring the stock placement in the assigned outlets

• Outlet Addition in the territory

To ensure Urban hub and spokes additions as per the plan by regularly monitoring the following parameters:

• Key outlets additions

• Visi placement

• New accounts opened

• Distributor Handling

Review & ensure distributor stock against norms by conducting Physical Verification

Timely review Distributor systems & stock and resolve issues in the market (if any)

• Training & Development

Training PSRs to handle accounts independently by ensuring PSR training man-days are as per the plan

Also monitoring PSR attrition

• New Initiatives

4, KEY INTERFACES

Distributors, Retailers

ASM, HOS, PSR

5, EDUCATION & EXPERIENCE

Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this Job..

Education Qualification (Highest)

with Target Institute(s)

Desired Certifications

Experience Range

At least 1-5 years

Experience in Sales & Marketing (Preferably in FMCG sector)

6, SKILLS REQUIRED

Description

Proficiency Level

(General Awareness; Working Knowledge; Functional Expert, Mastery)

Functional Skills

• Proven experience as a Sales Executive or relevant role
• Ability to understand opportunities in the market and act quickly on them.
• Ability to quickly grasp and adapt to the business
• High Ability to implement strategies and concepts

Functional Expert

Behavioral Skills

• Good Interpersonal Skills
• Good Communication Skills
• Excellent team management skills
• Self-motivated with a results-driven approach
• High level of confidence and strong focus on delivering results with high drive and energy

Expert