Rent Specialist
About the position Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders. These stakeholders include our dedicated team members, who embody our purpose: building enduring relationships and brighter financial futures. This guiding principle serves as a beacon for our team, influencing every action we take. Realty Income’s employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement. Realty Income is committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects. From the boardroom to the breakroom, our team members make a difference every day. Are you ready to elevate your expertise in account resolution and financial recovery at one of the top REITs in the world? If so, then apply to join Realty Income today! We are looking for a skilled Rent Specialist to join our growing organization. This integral role is responsible for ensuring timely application and collection of rental income. The Rent Specialist is a highly visible role that frequently interacts with Finance Operations, Asset Management, Real Estate Operations, and Finance Accounting departments to accurately record, collect receivable, track rental income and handle collection matters. Specifically, the Rent Specialist is responsible for: Responsibilities
- Ensures timely, accurate application and collection for all rental income categories.
- Process funds according to client remittance and/or lease language; validating payments are accurately applied to charges billed, coordinate with other teams if charge updates are needed, validate the cash/banking GL account associated with the bank payment was received in.
- Maintain accurate tenant ledger records, proper notification of changes to other department personnel.
- Analyze assigned portfolio for outstanding balances and actively collect outstanding charges per defined lease.
- Responsible for ensuring all funds within individual portfolio are applied, offset, reviewed, and processed prior to close deadlines.
- Responsible for maintaining and processing regular ledger reconciliations and payment audits.
- Ability to comprehend tenant remittance and utilize company resources to discern client payments.
- Timely collection of outstanding tenant rental charges.
- Ability to analyze lease documentation for rent steps, to approve or prepare default notifications.
- Serving NODs as needed.
- Responsible for maintaining accurate collection effort memos.
- Point-of-contact for rental payments within assigned portfolio.
- Professional, effective communications with tenants for timely payment compliance and follow-up.
- Communicate with new tenants regarding account payment setup and providing any additional documentation needed for rental payments.
- Completion of monthly review, process offsets for prepaids, and AR aging reports.
- Update landlord-initiated ACH for changes in rental income per defined lease escalations.
- Point-of-contact for rental payments.
- Professional, effective communications with tenants for timely payment compliance and follow-up.
Requirements
- ~2 years of professional work experience in collections.
- Demonstrated ability to identify information to clarify a situation, seek that information from appropriate, multiple sources and use skillful questioning to abstract the information.
- Attention to detail and able to notice discrepancies and inconsistencies in available information.
- Able to function effectively under pressure and manage conflicting deadlines.
- Able to monitor own work and work of others for completeness and accuracy; able to organize information and materials for others.
- Strong oral and written communication skills and presentation abilities, including the ability to communicate complex ideas to large groups and management.
- Ability to cultivate and maintain positive, working relationships.
- Excellent PC skills including Outlook, Word, Excel. Nice-to-haves
- bachelor’s degree or related experience is preferred.
- Yardi experience a plus.
Benefits
- Competitive Salary including potential for bonus and stock awards.
- Best-in-class Benefit Package
- Collaborative, team-oriented environment
- Opportunities for Continuing Professional Development
- healthcare, dental, and vision insurance for employees and eligible dependents.
- Our 401(k)-retirement plan has a company match of 50% up to 6% of eligible compensation.
- Realty Income also offers other wellness, financial, and work/lifestyle-specific benefits, along with 12 PTO hours every month; in addition to 12 paid holidays, and paid volunteer time.
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