Experienced Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, support, and satisfaction. If you're passionate about building strong relationships, resolving issues efficiently, and providing top-notch support, we want to hear from you.
About arenaflex
arenaflex is a leading global healthcare company, committed to advancing the development and delivery of pharmaceuticals and healthcare products. With a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies, and providers, we create unparalleled access, efficiency, and reliability for human and animal health. Our 41,000 global team members power our purpose: We are united in our responsibility to create healthier futures. arenaflex is ranked #8 on the Fortune 500 with more than $200 billion in annual revenue.
Job Summary
As a Customer Service Representative, you'll be responsible for providing courteous, professional, and efficient service to our customers, ensuring their satisfaction and loyalty. You'll generate outbound calls to specific low-volume accounts, update customers on new programs, products, and services, and resolve issues promptly. If you're a team player with excellent communication skills, a passion for customer service, and a strong work ethic, we encourage you to apply.
Key Responsibilities
• Initiate monthly service calls to a specific number of low-volume accounts in the local geographic area.
- Update existing customers on new programs, promotional activity, products, and services, and assist with current issues or unresolved problems.
- Assist with customer problems such as missed shipments, price adjustments, and backorders, striving for prompt resolution.
- Frequently work with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
- Collaborate with warehouse associates, customers, and field sales associates to ensure the order process runs smoothly.
- Process all phone, fax, mail, email, and verbal orders from customers.
- Provide customers with accurate answers to questions and complaints regarding products and services, escalating issues to the Customer Service Supervisor as needed.
- Perform data entry for purposes such as processing orders, accessing previous orders, and special orders, and provide customers with current prices.
- Assist customers with backorders by offering substitutions and alternatives, contacting manufacturers for delivery information, and maintaining current open order reports.
- Communicate with all departments within the Distribution Center and field sales associates.
- Serve as a liaison between customers and field sales associates.
- Make suggestions and recommendations to the Supervisor to continually improve customer service operations.
- Comply with all appropriate policies, procedures, safety rules, and regulations.
- Perform related duties as assigned.
Requirements
• Bachelor's Degree in Business Administration, Accountancy, Sales, Marketing, Computer Sciences, or a related field, or equivalent combination of experience and education.
- Less than one (1) year directly related experience.
- Strong customer service skills.
- Strong interpersonal skills.
- Good decision-making skills.
- Good analytical skills.
- Ability to communicate effectively both orally and in writing.
- Ability to resolve customer issues quickly and creatively to improve customer satisfaction.
- Familiarity with arenaflex products, services, and pharmaceutical distribution operations.
- Strong organizational skills; attention to detail.
- Basic knowledge of Microsoft Word, Excel, and inventory management systems.
What We Offer
• Competitive total rewards compensation.
- Comprehensive, diverse, and designed to meet the various needs across our associate population.
- Company-paid benefits, with others available through associate contributions.
- Specific benefit offerings may vary by location, position, and/or business unit.
Schedule
• Full-time position.
- Monday to Friday, 9:00 am to 5:30 pm CST/10:00 am to 6:30 pm EST.
Equal Employment Opportunity
arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now. We can't wait to hear from you! Apply Job! Apply for this job