HubSpot CRM Project Manager

Job Requirements Project Manager, HubSpot & CRM Operations Agency Team | Professional & Business Services | Home Builder Clients As our Agency team continues to scale HubSpot implementations and CRM strategy for home builder partners nationwide, New Home Star is adding a dedicated Project Manager, HubSpot & CRM Operations to drive operational excellence across all CRM-related initiatives. This is not a traditional client-facing sales role. Instead, this position sits at the intersection of strategy, execution, and accountability, ensuring our CRM implementations are delivered on time, within scope, and with exceptional operational precision. If you thrive in structured environments, love building order from complexity, and understand that CRM technology is both a revenue engine and an operational backbone, this role is for you. Why New Home Star? Industry Leader: The largest privately owned new home sales company in the U.S., partnering with market-leading home builders. Real Growth: Hands-on training, a professional development budget, and clear opportunities for advancement—all within a supportive, high-energy team led by leaders who are dedicated to your success. Remote flexibility: Enjoy the flexibility of a fully remote role, with optional collaboration space at our Elmhurst, IL office. At this time, employment eligibility is limited to candidates residing in IL, CO, TX, NC, UT, or FL due to corporate operating registrations. Award-Winning Culture: Supportive, high-energy team with leadership dedicated to your success, recognized in 2025 as the Best Place to Work in Real Estate and Glassdoor’s Best Places to Work. Compensation & Benefits: Base salary range of $60,000- $70,000, biannual bonus opportunities, and a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more. Volunteer Opportunities: Encouraged time and financial resources to give back to your local community in meaningful ways. Why this Role Matters As our HubSpot and CRM volume grows, operational excellence becomes a competitive advantage, and your role is vital in shaping our success and growth. You will not just manage projects — you will build the systems and accountability framework that enable our CRM practice to scale confidently, opening pathways for professional growth and leadership within our expanding organization. What You’ll Do HubSpot Implementation Leadership:

• Own and manage all HubSpot implementations from kickoff through go-live for home builder clients
• Develop and manage detailed implementation timelines, milestones, and cross-functional dependencies
• Ensure on-time, on-budget delivery across concurrent CRM initiatives

Cross-Functional Coordination:

• Serve as the primary internal point of coordination between strategy, execution, and technical teams
• Lead internal traffic management and intake meetings to prioritize initiatives and allocate resources effectively
• Monitor workload distribution and flag capacity risks early

CRM Operations & Oversight:

• Administer and oversee our HubSpot ticketing and support system
• Track and manage billable hours, scope changes, and resourcing alignment
• Support quoting and scoping for CRM projects and enhancements
• Coordinate CRM growth-plan initiatives to ensure alignment with broader client objectives

Reporting & Communication:

• Oversee CRM-related client communications, including status updates, milestones, and next steps
• Prepare and distribute weekly and monthly internal status reports
• Proactively identify and escalate risks, bottlenecks, and scope creep

What We’re Looking For

• Availability: Must be able to work traditional business hours operating in Central Time.
• Experience: 5+ years of project management experience, ideally within CRM, SaaS, digital agency, or marketing operations environments
• Direct experience managing HubSpot implementations strongly preferred
• Strong understanding of CRM systems, workflows, automation, and reporting
• Proven ability to manage multiple concurrent initiatives with precision
• Experience tracking scope, billable hours, and resource allocation
• Exceptional communication and organizational skills
• Highly proactive mindset with strong accountability
• Tech-Savvy: Proficiency in MS Office Suite, Google platform, and AI-driven tools is a plus.
• Education: Bachelor's degree or higher preferred.

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