Referral Coordinator - Vitual/Remote
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday, Core Business Hours Department Addendum: Referral Coordinator Position Overview The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines. Work Arrangement Work Location: 100% virtual Technical Requirements: High-speed internet (minimum 100 Mbps download / 20 Mbps upload) HIPAA-compliant home office setup with desk and chair Dual monitors and ability to troubleshoot basic technical issues Proficiency in Microsoft Teams, Outlook, and EMR systems Enrollment in Imprivata Two-Factor Authentication (2FA)
Key Responsibilities
Coordinate, process, and redirect referrals across MHS Verify insurance eligibility and secure prior authorizations Ensure referrals are coded accurately with ICD and CPT codes Monitor timeliness of chart notes and results Obtain and scan clinical documentation into EMR Create/update patient accounts and registration details Communicate referral status to patients and providers Document all referral activity and communications Respond to inquiries from patients, providers, and insurance plans Advocate for patients and troubleshoot referral issues Collaborate with providers and support staff on authorization reviews Research eligibility and benefits; resolve claim denials Maintain reliable attendance per MHS policy
Required Qualifications
Minimum 2 years of customer service experience in healthcare or insurance Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling Strong written communication and multitasking skills Ability to sit and work at a computer for extended periods Values-Based Behaviors Referral Coordinators are expected to embody MHS core values: Respect: Seek first to understand Integrity: Do the right thing Stewardship: Live lean Excellence: Be your best / Act for safety's sake Collaboration: Team up Kindness: Create warmth and comfort Joy: Bring joy in all you do Performance Expectations Meet organizational competency standards Demonstrate discretion, tact, and professionalism under pressure Maintain accurate and timely documentation Continuously learn and adapt to evolving processes and systems Position Summary The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services.
Responsibilities
You will expedite administrative requirements and logistics You will serve as a resource on referrals and insurance plan guidelines You will apply discretion, good judgment, and professional communication to all work experiences You will regularly utilize your independent decision-making capacities and strong interpersonal skills
Requirements
High school graduate or equivalent preferred Two (2) years of experience working in a medical setting or insurance company Experience in managed care desired Experience with CPT and ICD coding, preferred Why MultiCare? Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here. MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V Remote Skills: Authentication, Broadband, Career Development, Communication Skills, Current Procedural Terminology (CPT), Customer Support/Service, Electronic Medical Records, Fellowship, Financial Compliance, Health Insurance, Health Plan, Healthcare, Healthcare Providers, High School Diploma, Identify Issues, Insurance, International Classification of Diseases (ICD), Interpersonal Skills, Logistics, Managed Care, Medical Treatment, Medicine, Microsoft Outlook, Multitasking, Operations Management, Organizational Skills, Patient Care, Patient Registration, Process Management, Time Management, Tuition Fees, Writing Skills About the Company: MultiCare Health System Apply tot his job Apply To this Job