Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way we interact with technology and provide seamless experiences for our users. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support and assistance to our customers through chat tools. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for innovation, collaboration, and excellence. We're committed to fostering a culture of inclusivity, respect, and growth, where every team member feels valued and empowered to make a meaningful contribution.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a key member of our support team, you'll provide critical assistance to our customers, troubleshooting and resolving issues related to our mobile application. If you're a tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, ensuring a seamless user experience.
• Troubleshooting, reproducing, reporting, and resolving issues related to iOS and Android operating systems.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into our required tracking system.
• Collaborating with our development team to identify and resolve issues, ensuring timely and effective resolution.
• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
• Staying up-to-date with the latest technology trends, industry developments, and arenaflex's products and services.

Minimum Qualifications

To be considered for this role, you must possess:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be considered if you have:

• Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis.
• Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we encourage candidates with the following experience and skills to apply:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Culture

As a remote team member, you'll have the flexibility to work from anywhere in Colorado, with a dedicated workspace and reliable internet connection. Our team is collaborative, supportive, and passionate about delivering exceptional results. We prioritize work-life balance, offering flexible scheduling and opportunities for growth and development.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. We also provide a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Professional development opportunities.
• Access to cutting-edge technology and tools.

How to Apply

If you're a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or training documents to our application portal. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. Apply for this job