Head of Dental Billing (Founding RCM Lead)
About the position Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch Dental is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. Torch Dental has raised over $50+ million from top VCs including Bessemer Venture Partners, American Express, Health Velocity Partners, Felicis, and FJ Labs. We are a close-knit team that enjoys working together every day to solve real-world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture.
Responsibilities
- Act as the primary Dental Billing Subject Matter Expert (SME) to guide our product team in building automated tasks.
- Primary point of contact for office managers and dentists to gather feedback and troubleshoot billing issues.
- Stay ahead of annual ADA code changes and industry shifts in payer requirements.
- Develop standard operating procedures (SOPs) for how practices interact with our AI platform.
- Identify ways to build out the Billing Organization in a scalable way including full time and outsourced team members.
- Monitor and report on key performance indicators (KPIs) for effectiveness of billing processes.
Requirements
- 5+ years of experience in Dental Billing
- Experience handling complex claims, appeals and end to end workflows
- Expert-level knowledge of CDT codes and dental insurance archetypes (PPO, HMO, Medicaid).
- Deep familiarity with major Practice Management Systems (PMS) such as Dentrix, Eaglesoft, and Open Dental.
- Startup Mindset: Comfortable with ambiguity, rapid iteration, and working closely with technical teams.
- NYC-Based: Ability to work from our NYC office to collaborate with the founding team.
Nice-to-haves
- Experience working in a large DSO (Dental Support Organization) or a boutique dental billing firm.
- Previous experience in a "Product Specialist" or "Implementation" role at a health-tech company.
- Certification in Dental Billing (CPB) or Coding.
Benefits
- Competitive Salary + Early-Stage Equity
- 401(k) benefits with Empower
- Medical and dental coverage via Aetna
- Unlimited PTO
- Paid parental leave
- Fully stocked office kitchen for in-person team members
- An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
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