Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex

At arenaflex, we're revolutionizing the way content creation teams collaborate with our cutting-edge tools and platforms. As an External Support Engineer, you'll play a vital role in bridging the gap between these teams and our internal development team, ensuring seamless communication and efficient issue resolution. If you're passionate about delivering exceptional support, driving innovation, and working in a dynamic, remote environment, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the entertainment industry, providing a suite of tools and platforms that empower content creators to bring their visions to life. Our mission is to democratize access to high-quality content creation, and we're committed to fostering a culture of collaboration, innovation, and excellence. As a remote team, we value flexibility, autonomy, and open communication, and we're dedicated to creating a work environment that's both productive and enjoyable.

Key Responsibilities

As an External Support Engineer at arenaflex, you'll be responsible for:

• Providing technical support to content/external teams in regard to use of content tools, including troubleshooting, debugging, and resolving issues
• Creating reference materials and providing training to get external teams up to speed with the toolset, ensuring they're equipped to use our tools effectively
• Escalating complex or problematic issues to the tool development team, working closely with production to track these issues in JIRA
• Advocating for tools, workflow improvements, and suggestions from external teams, driving innovation and continuous improvement
• Partnering with other engineers to develop tools and processes that improve efficiency and quality, fostering a culture of collaboration and knowledge-sharing
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion, ensuring that our tools meet the evolving needs of our content creation teams
• Exemplifying reliability, accountability, and professionalism in all work-related interactions, setting a high standard for our team and our partners

Essential Skills and Abilities

To succeed in this role, you'll need:

• Strong technical skills, including the ability to read and understand C# code
• Excellent written and verbal communication skills, including experience working with external partners and stakeholders
• A positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organizational skills, with the ability to prioritize and manage numerous requests simultaneously
• Self-motivation, with a strong sense of accountability and a willingness to take ownership of your work

Preferred Qualifications

While not required, the following qualifications would be highly desirable:

• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect-tracking software
• iOS and Android mobile development experience
• 5 years experience in delivering production-level code in a professional environment

Education and Experience

We're looking for candidates with a strong foundation in computer science or a related field, or equivalent work experience. If you have a passion for technology and a drive to learn, we encourage you to apply.

Work Environment and Culture

As a remote team, we value flexibility and autonomy, and we're committed to creating a work environment that's both productive and enjoyable. You'll have the opportunity to work with a talented team of engineers, designers, and content creators, and you'll be encouraged to share your ideas and contribute to our company culture.

Compensation and Benefits

At arenaflex, we believe in compensating our employees fairly and competitively. Our salary range for this role is typically $150,000 - $325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

How to Apply

If you're passionate about delivering exceptional support, driving innovation, and working in a dynamic, remote environment, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job