Experienced Customer Service Representative – Remote Call Center Position at arenaflex

Job Summary:

Join arenaflex, a leading provider of innovative solutions, as a Customer Service Representative in our remote call center team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service experiences through various channels, including phone, email, live chat, and self-service platforms. If you're passionate about providing top-notch customer support, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and forward-thinking organization that values innovation, customer satisfaction, and employee growth. Our mission is to provide cutting-edge solutions that exceed our customers' expectations. We're committed to fostering a culture of inclusivity, respect, and teamwork, where every employee feels valued and empowered to contribute to our success.

Job Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Handling customer inquiries and transactions independently and proficiently, using authorized systems to gather information, provide information, and update customer records.
• Demonstrating active listening skills, confirming understanding of customer needs, issues, and requests, and providing one-call resolution.
• Providing standard information and education regarding service options, charges, billing, and contracts.
• Identifying opportunities to cross-sell additional products and services, and establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Supporting other service lines when required, and attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
• Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.
• Completing cross-training with Operations, Sales, and Billing.

Key Skills and Qualifications:

* High school diploma or G.E.D (accredited)

• One (1) year of previous customer service experience (in addition to education requirement)
• Excellent verbal, written, and analytical skills
• Computer skills – MS Office
• Typing skills
• Professional phone etiquette
• Ability to multitask
• Ability to react well under pressure and treat others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Is consistently at work and on time
• Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
• Balances team and individual responsibilities and helps build a positive team spirit
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Remote Work Requirements:

* High Speed Internet (Minimum 50mbs download and 10mbs upload)

• A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
• The ability to physically connect the computer to the modem or router

Benefits:

* Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability

• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days
• Opportunities for career growth and professional development

Work Environment:

* Normal setting for this job is: office setting

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
• Required to exert physical effort in handling objects less than 30 pounds rarely

Salary Range:

* The expected salary range for this position is $15.00 - $20.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, please click the link below to apply for this exciting opportunity: Apply Job! We look forward to hearing from you! Apply for this job