Experienced Customer Service Representative II – Global Healthcare Technology
At arenaflex, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Founded in 1949 arenaflex is the world’s largest medical technology company. We are dedicated to our mission of alleviating pain, restoring health, and extending life. If you want to work in a fast-paced, multi-tasking environment where your contributions are directly connected to this important mission, keep reading!
About arenaflex
arenaflex is a global leader in healthcare technology, boldly attacking the most challenging health problems facing humanity by searching out and finding solutions. Our Mission – to alleviate pain, restore health, and extend life – unites a global team of 90,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Job Summary
We are seeking an Experienced Customer Service Representative II to join our team at arenaflex. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our external and internal customers, answering product-related questions, tracing lost shipments, interpreting and clarifying customer orders for the shipping department, taking orders or registrations, and when necessary, may connect customers to appropriate support or field staff. You will also manage web-based ordering or registrations, confer with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
Responsibilities
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff. - May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. - May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. - May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Requirements
- Minimum Requirements: - High School Diploma or GED with a minimum of 2 years of customer service experience. - Strong analytical and communication skills. - Call Center experience. - Knowledge and experience with SAP. - Familiarity working remotely with multiple monitors. - Proficient in MS Suite.
Nice to Have
- Strong analytical and communication skills. - Call Center experience. - Knowledge and experience with SAP. - Familiarity working remotely with multiple monitors. - Proficient in MS Suite.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive culture that welcomes the challenge of life-long learning. We put people first, creating a culture of belonging and always pushing to get you the career-building resources you need. Our team is passionate about improving human welfare, and we advance healthcare, society, and equity with every design, inside and outside our walls.
Benefits and Compensation
arenaflex offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD): $34,800.00 - $52,200.00 This position is eligible for a short-term incentive called the arenaflex Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
How to Apply
If you are a motivated and customer-focused individual who is passionate about healthcare technology, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We look forward to hearing from you! Apply Job! Apply for this job