Experienced Customer Service Representative – State Disbursement Unit – Work From Home Opportunity
At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business, we consider our employees and clients part of an extended family, fostering a culture of teamwork, dedication, empowerment, and work-life balance. With a staff of over 650 employees across the United States, we depend on the expertise of our team to support and develop the best systems and product lines in the industry. If you're looking for a meaningful and fulfilling career, we invite you to join arenaflex as an Experienced Customer Service Representative – State Disbursement Unit – Work From Home Opportunity. In this role, you will be responsible for providing exceptional customer service to child support customers and other stakeholders, ensuring that their needs are met promptly and efficiently.
About arenaflex
arenaflex is a multi-state operation and administrative private company that has been a trusted partner in the human services field for over 53 years. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as one of the most highly regarded technology producers in the industry. We believe in empowering our employees to achieve their full potential, and we offer a competitive compensation and benefits package to support their growth and well-being.
Key Responsibilities
As an Experienced Customer Service Representative – State Disbursement Unit – Work From Home Opportunity, you will be responsible for:
- Responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements
- Processing correspondence in accordance with Standard Operating Procedures and contract requirements
- Documenting correspondence and contacts in accordance with Standard Operating Procedures and contract requirements
- Completing arenaflex system and State system updates in accordance with Standard Operating Procedures and contract requirements
- Interpreting, applying, analyzing, and explaining laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
- Maintaining accurate and interrelated records
- Responding promptly to customer needs
- Identifying and resolving errors
- Working with integrity and ethically
- Working independently with little direction
- Meeting schedules and timelines
- Working confidentially with discretion
- Communicating effectively, both orally and in writing
- Applying interpersonal skills using tact, patience, and courtesy
Desired Knowledge and Abilities
To be successful in this role, you will need:
- Knowledge of customer service techniques, including how to handle upset callers
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Modern office practices, procedures, and equipment
- Ability to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
- Ability to maintain accurate and interrelated records
- Ability to respond promptly to customer needs
- Ability to identify and resolve errors
- Ability to work with integrity and ethically
- Ability to work independently with little direction
- Ability to meet schedules and timelines
- Ability to work confidentially with discretion
- Ability to communicate effectively, both orally and in writing
- Ability to apply interpersonal skills using tact, patience, and courtesy
Education and/or Experience
* High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field
- OR
- An equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
Language Skills
* Must be fluent in English – Speaking, Reading & Writing
Computer Skills
* Must be proficient in data entry skills including keyboard, mouse, and 10-key pad
- Must have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Perks
* Work from home!
- Paid training!
- Set schedule: Monday – Friday between 8:00am CST – 6:00pm CST
- Higher pay for fluent Bilingual Spanish CSRs
- Medical, Dental, Vision after 30 days of enrollment
- 401(k)
- Paid Time Off (PTO) accrual on your first day!
- Gym Membership Reimbursements
- Career Growth Opportunities
- Exciting, Fun and Supportive Virtual Work Environment
- Coworkers Who Feel Like Family
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative – State Disbursement Unit – Work From Home Opportunity at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals who are making a difference in the human services field. Apply Now! Apply for this job