Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support
At arenaflex, we're revolutionizing the $50B+ animal health industry by empowering veterinary professionals to make informed purchasing decisions and streamline their supply ordering processes. As a key member of our growing team, you'll play a pivotal role in delivering exceptional support to our vibrant community of veterinary professionals, ensuring a positive and delightful experience for every user leveraging our platform.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with a mission to modernize the animal health industry. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, saving them time and resources. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we're committed to helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors.
The Role
As an Experienced Customer Support Associate, you'll be responsible for engaging with our community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You'll work collaboratively with our support team to provide an excellent experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a growing team on a mission to modernize the animal health industry
- Work with a talented and passionate team of professionals
- Enjoy a dynamic and fast-paced work environment
- Develop your skills and expertise in customer support and platform engagement
- Contribute to the growth and success of a venture-backed growth stage company
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
Apply Now
If you're passionate about delivering exceptional customer support and want to be part of a team that's revolutionizing the animal health industry, apply now! Please note that we are unable to sponsor work visas at this time. Apply Job!
Important Note
We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here's what you need to know:
- Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in.
- Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity.
- It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings.
- Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information.
- If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Apply for this job