HR Shared Services Specialist

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. About the job As Netflix continues to expand globally, we are committed to delivering exceptional HR services to our employees and stakeholders. We are seeking a passionate and detail-oriented HR Shared Services Specialist to join our Global Talent Operations Center in Manila. In this global role, you will be the first point of contact for HR queries and support, ensuring seamless HR operations for employees across multiple regions. The HR Shared Services Specialist will be the main point of contact for all HR inquiries, from initial requests through fulfillment, and will partner with our local and regional Talent teams to identify solutions and resolve employee issues in a timely fashion. If you enjoy working in a collaborative, global setting and are committed to achieving excellence in HR service delivery, we’d love to meet you! Key responsibilities: * Serve as the primary point of contact for HR queries, providing timely and accurate support across the employee lifecycle * Ensure the accuracy and integrity of employee data by effectively managing HR systems and processes * Support the smooth delivery of HR programs and services, contributing to employee engagement and operational efficiency * Proactively identify and implement opportunities to optimize, automate, and improve HR processes and service delivery * Create, update, and manage HR documentation and knowledge base content * Collaborate with cross-functional and global teams to analyze, operationalize, and enhance new and existing HR services Skills & qualifications: * 2+ years of experience in HR Operations, HR Shared Services, or a similar HR support role, preferably within a multinational or matrix organization * Experienced user of HRIS and Service Center technologies (Workday, Zendesk, Google Workplace preferred) * Excellent interpersonal skills with a collaborative, customer-focused, and solutions-oriented mindset * High level of integrity and discretion in handling confidential information * Strong alignment with the Netflix culture, demonstrating curiosity, openness to feedback, and a commitment to inclusion and excellence * Flexible and adaptable, with the ability to work in a hybrid setup, as well as varying shifts and holidays as needed Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.