Experienced Customer Support Specialist – Lithuanian and Russian Language Support for arenaflex's Global Client Base
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in customer experience solutions, we're committed to delivering exceptional support to our clients' customers, and we're looking for talented individuals like you to join our team.
About arenaflex
arenaflex is a global business outsourcing company that offers a range of services to help businesses handle their customer service, finances, and other business processes. With a presence in multiple countries, we're proud to be a part of a global community that values diversity, inclusivity, and innovation.
The Role
As a Customer Support Specialist on our arenaflex team, you'll be working closely with our client, Samsung, to provide technical and non-technical assistance to their customers. You'll be responsible for answering incoming calls, emails, and chats in Lithuanian and Russian, and providing efficient and satisfying solutions to customers' inquiries.
Key Responsibilities
* Answer incoming calls, emails, and chats in Lithuanian and Russian
- Provide technical and non-technical assistance to Samsung's customers
- Come up with efficient and satisfying solutions to customers' inquiries
- Treat customers with respect, following arenaflex's company policies and procedures
- Collaborate with colleagues and managers to resolve complex customer issues
- Participate in training and coaching programs to improve skills and knowledge
Essential Qualifications
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and familiarity with customer service software
Preferred Qualifications
* Experience working with Samsung or similar technology companies
- Knowledge of customer service software and tools
- Certification in customer service or a related field
- Experience working in a remote or virtual environment
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Ability to adapt to changing priorities and deadlines
- Familiarity with customer service software and tools
- Basic computer skills and knowledge of Microsoft Office
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to:
- Ongoing training and coaching programs to improve skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive team environment with fantastic colleagues and managers
- Real opportunities to make a difference in the lives of our clients' customers
Work Environment and Company Culture
arenaflex is a dynamic and inclusive work environment that values diversity, inclusivity, and innovation. As a remote employee, you'll have the flexibility to work from home in Lithuania, with various shifts from Monday to Friday between 09:00 and 19:00. You'll be part of a global team that's committed to delivering exceptional customer support and making a positive impact on our clients' businesses.
Compensation, Perks, and Benefits
As a Customer Support Specialist at arenaflex, you'll enjoy:
- A full-time job with various shifts from Monday to Friday between 09:00 and 19:00
- An hourly rate of €8.03 to €8.56 (during trial period and after)
- Performance-based bonuses
- A supportive team environment with fantastic colleagues and managers
- Opportunities for career advancement and professional growth
- A comprehensive benefits package, including health insurance, paid time off, and more
How to Apply
If you're passionate about delivering exceptional customer support and making a difference in the lives of our clients' customers, we'd love to hear from you! To apply, please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.
Equal Employment Opportunity
arenaflex is an equal opportunity employer committed to diversity, inclusivity, and innovation. We're proud to be a part of a global community that values these principles and strives to create a work environment that's free from discrimination and harassment.
Location
LTU Work-at-Home
Language Requirements
Lithuanian (C1), Russian (B2), English (B2)
Time Type
Full-time
Last Updated
2024-08-30 Apply Job! Apply for this job