Experienced Customer Service Support Representative – Remote Client Billing
At arenaflex, we're dedicated to improving health and improving lives. Our Revenue Cycle Management Division is seeking a talented Client Customer Service Support Representative to join our team and make a meaningful impact. If you're passionate about delivering exceptional customer experiences and motivated to work with a customer-centric team in an innovative company, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. Our Revenue Cycle Management Division is a critical component of our business, and we're seeking a skilled Client Customer Service Support Representative to join our team. As a representative of arenaflex, you'll have the opportunity to work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.
Job Description
As a Client Customer Service Support Representative, you'll be responsible for providing world-class customer service to our clients. You'll work closely with our Contact Center team to resolve denied claims, provide product education, and handle a wide variety of questions. Your primary goal will be to ensure that our clients receive the highest level of service and support, and that their needs are met in a timely and efficient manner.
Responsibilities
* Follow approved SOPs to update and provide necessary information to resolve denied claims
- Continuously evaluate current policies and SOPs and provide recommendations for process improvements
- Handle sensitive information in a confidential manner
- Read and understand explanation of benefits or correspondence
- Document all activity made to a claim
- Communicate via telephone with physicians, insurance companies, and patients
- Utilize tools to verify eligibility, claim status, and/or to obtain better billing information
Requirements
* High School Diploma or equivalent
- REMOTE WORK:
+ Dedicated work-from-home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus
Technical Requirements
* Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
Why Join arenaflex?
* Work from home opportunity!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range
The pay range for this position is $15.25 - $21.00.
Application Window
The application window closes on 9/11/2024.
Schedule
Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST
Benefits
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:
- Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer: As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
- Race
- Religion
- Color
- National origin
- Gender (including pregnancy or other medical conditions/needs)
- Family or parental status
- Marital, civil union, or domestic partnership status
- Sexual orientation
- Gender identity
- Gender expression
- Personal appearance
- Age
- Veteran status
- Disability
- Genetic information
- Or any other legally protected characteristic.
Accessibility
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
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