Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry

Join arenaflex, a leading Pennsylvania tax collection and administration company, as we embark on a new chapter in our mission to support local communities. We're seeking an experienced Bilingual Customer Support Clerk to join our thriving Allentown, PA team, where you'll have the opportunity to unleash your potential and grow your career.

About arenaflex

arenaflex has been a trusted partner in Pennsylvania's tax administration for over 80 years. Our dedication to our communities is matched only by our commitment to our employees. We believe in creating a supportive team environment where our employees can thrive, grow, and contribute to their overall success. As a valued member of our team, you'll have access to extensive top-of-the-line training, resources, and opportunities for career growth.

Key Responsibilities:

As a Bilingual Customer Support Clerk, you'll be responsible for:

• Answering taxpayer inquiries in person and over the phone, providing exceptional customer service and resolving issues in a timely and professional manner
• Researching, maintaining, and updating tax accounts based on information provided, ensuring accuracy and attention to detail
• Processing tax forms and mail, posting payments to the proper accounts, and completing all tasks in a timely manner while meeting company standards
• Additional duties may be assigned, providing opportunities for growth and development

Schedule and Location:

* Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm

• No weekends!
• On-site in our Allentown, PA office
• Once released from training (approximately 4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

Pay and Benefits:

* Competitive hourly wage of $14.50/hour

• Monthly incentive opportunities to recognize and reward outstanding performance
• On-the-job, paid training to help you succeed in your role
• Comprehensive benefits package, including:

+ Medical, Dental, Vision, and Life Insurance + Wellness Program, including physical, emotional, and financial wellness + Paid Holidays, Vacation, Sick, and Personal Time + 401(k) with Profit Sharing + Employee Assistance Program + Voluntary Benefit Plans + FSA and HSA Options + Casual business work environment + Travel Insurance

Why Work for arenaflex?

As a valued member of our team, you'll be part of a company that has been supporting local communities for over 80 years. We're committed to creating a supportive team environment where our employees can thrive, grow, and contribute to their overall success. Our dedication to our communities is just as important as our dedication to our employees.

Essential Qualifications:

* High School Diploma or equivalent

• Minimum 1-3 months related experience and/or training
• Must be Bilingual, English and Spanish speaking
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

Preferred Qualifications:

* Previous experience in customer service or a related field

• Knowledge of tax administration and collection procedures
• Proficiency in Microsoft Office and other software applications
• Strong communication and interpersonal skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong attention to detail and accuracy
• Ability to manage difficult or emotional customer situations
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time
• Proficiency in Microsoft Office and other software applications
• Bilingual, English and Spanish speaking

Career Growth Opportunities and Learning Benefits:

As a valued member of our team, you'll have access to:

• Extensive top-of-the-line training to help you succeed in your role
• Opportunities for career growth and advancement
• Resources to contribute to your overall success
• A supportive team environment where you can thrive and grow

Work Environment and Company Culture:

arenaflex is committed to creating a supportive team environment where our employees can thrive, grow, and contribute to their overall success. Our office is a casual and welcoming space, with a focus on collaboration and teamwork. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and incentives to support our employees' well-being and success.

Compensation and Benefits:

arenaflex offers a competitive hourly wage of $14.50/hour, as well as a comprehensive benefits package, including:

• Medical, Dental, Vision, and Life Insurance
• Wellness Program, including physical, emotional, and financial wellness
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA and HSA Options
• Casual business work environment
• Travel Insurance

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check, and drug screen.

How to Apply:

If you're a motivated and customer-focused individual with a passion for tax administration and data entry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

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