Experienced Customer Support Representative – German, English, and Russian Language Expert | arenaflex | Remote (Worldwide)

At arenaflex, we're a leading mobile game development company that has revolutionized the gaming industry with our innovative and engaging games. With a revenue ranking among the top 3 in the world and a presence in the EMEA region, we've established ourselves as a pioneer in the mobile gaming landscape. Our games have been installed an astonishing 2.3 billion times, and over 30 million people play them every day. We're not just a company; we're a community that's passionate about creating unforgettable gaming experiences. As a dynamic and customer-centric organization, we're seeking a highly skilled Customer Support Representative to join our team. This is an exceptional opportunity to work with a global player base, providing technical advice and assistance to millions of players worldwide. If you're a language expert with a knack for technical concepts and a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities:

As a Customer Support Representative at arenaflex, you'll be responsible for:

• Providing technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the help of support engineers
• Engaging with a global player base, offering technical advice and assistance to resolve issues efficiently
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Utilizing your research skills to come up with innovative solutions and enhance our support services
• Staying up-to-date with the latest game releases, updates, and technical developments to provide expert support

Requirements:

To succeed in this role, you'll need:

• Excellent communication skills in English, both verbal and written
• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred, but not required
• Strong problem-solving skills, with the ability to think critically and creatively
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• A customer-centric approach, with a passion for delivering exceptional customer experiences

Perks and Benefits:

At arenaflex, we believe in taking care of our employees and providing a work-life balance that supports their well-being. Some of the perks and benefits we offer include:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.
• Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
• Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

Work Format:

As a remote employee, you'll have the flexibility to work from anywhere in the world. Alternatively, you can choose to work from one of our company's offices in Armenia, Georgia, Kazakhstan, or Montenegro.

Career Growth Opportunities:

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including:

• Regular training and development programs
• Mentorship and coaching
• Opportunities for advancement and career progression
• A dynamic and supportive work environment that encourages innovation and creativity

How to Apply:

If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Join the arenaflex community today and be part of a dynamic and innovative organization that's shaping the future of mobile gaming! Apply for this job