Experienced Customer Service Associate - Logistics: Timely Delivery Expert

At arenaflex, we're committed to delivering exceptional customer experiences that drive business results. As a Customer Service Associate - Logistics, you'll play a vital role in ensuring timely delivery of materials and products to customer locations. If you're a motivated and detail-oriented individual with a passion for logistics, we want to hear from you.

About arenaflex

arenaflex is a leading provider of transportation, warehousing, and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe, and Asia, arenaflex and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the logistics industry.

Job Summary

As a Customer Service Associate - Logistics, you'll be responsible for monitoring delivery schedules, managing time-sensitive information and transactions, and ensuring on-time delivery of materials and products to customer locations. You'll work closely with common carriers, communicate with associates from other shifts, and resolve any transportation issues that may arise. If you're a team player with excellent communication and problem-solving skills, we encourage you to apply.

Key Responsibilities

* Use the Transportation Management System (TMS) to enter and process customer orders accurately and efficiently

• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships
• Communicate effectively with associates from other shifts to ensure seamless coordination and timely delivery
• Complete daily logs and checklists to ensure compliance with arenaflex's quality standards
• Work with customers to resolve any transportation issues that may arise, providing exceptional customer service and ensuring customer satisfaction
• Identify cost savings opportunities for customers, contributing to arenaflex's commitment to driving down supply-chain costs
• Participate in other projects and tasks as assigned by your supervisor, demonstrating your flexibility and willingness to learn

Qualifications

* At least 1 year of customer service experience required, with a proven track record of delivering exceptional customer experiences

• Bachelor's Degree or some college preferred, with a High school diploma or equivalent necessary
• Ability to manage multiple tasks and prioritize time-sensitive situations in a fast-paced environment, with excellent organizational and time management skills
• Advanced computer skills, including Excel and Outlook, required, with the ability to learn and regularly operate multiple company and customer-owned transportation systems and applications
• Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
• Ability to adapt in a dynamic environment, with a flexible and positive attitude
• Ability to work First, Second, and Third Shift as needed, with flexibility with scheduling required
• Regular, predictable, full attendance is an essential function of the job, with a commitment to meeting arenaflex's attendance and punctuality standards
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete arenaflex employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required

Physical Requirements

* The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment and Company Culture

* arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment that values and respects the contributions of all associates.

• Our company culture is built on a foundation of innovation, customer satisfaction, and employee development, with a focus on teamwork, collaboration, and open communication.
• We offer a dynamic and fast-paced work environment, with opportunities for growth and development in a rapidly evolving industry.

Compensation, Perks, and Benefits

* arenaflex offers competitive compensation and benefits packages, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

• We also offer a range of perks and benefits, including flexible scheduling, telecommuting options, and professional development opportunities.
• arenaflex is committed to investing in the growth and development of its associates, with a focus on providing opportunities for career advancement and professional growth.

How to Apply

If you're a motivated and detail-oriented individual with a passion for logistics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job