Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.

Job Summary:

We're seeking an experienced and results-driven customer service representative to join our remote call center team. As a full-time representative, you'll be responsible for connecting with callers, providing exceptional customer service, and working towards achieving monthly Key Performance Indicators (KPIs). If you're a motivated and competitive individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a customer service representative at arenaflex, your primary responsibilities will include:

• Connecting with callers through an automated dialer and engaging in conversations to determine their eligibility for compensation
• Multitasking and managing multiple windows while listening to callers and responding to their inquiries
• Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates
• Accurately utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) to manage interactions and follow scripts
• Participating in training and learning opportunities to expand your knowledge of the position and industry
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT issues

Key Performance Indicators (KPIs):

As a customer service representative, you'll be measured on the following KPIs:

• Retention rates
• Upsell and cross-sell rates
• Average handling time (AHT)
• First call resolution (FCR)
• Customer satisfaction (CSAT)

Requirements:

To be successful in this role, you'll need to possess the following qualifications and skills:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• Competitive and motivated individual with a strong work ethic
• Ability to work 40+ hours per week
• Reside in the State of Florida or New Jersey
• Quiet distraction-free workspace
• Reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Reliable noise-cancellation headset (wired via USB)
• Strong background in call-center environment and sales-focused
• 2+ years of phone sales/customer service experience

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Experience with VICI and Proprietary Customer Relationship Database (CRM)
• Knowledge of the pharmaceutical or medical industry
• Familiarity with sales and customer service software
• Certification in customer service or sales

Work Environment and Company Culture:

As a remote call center representative, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on teamwork, collaboration, and a commitment to excellence. We offer a supportive and inclusive work environment that encourages growth and development.

Benefits:

As a full-time employee of arenaflex, you'll be eligible for the following benefits:

• Health insurance
• Vision and dental coverage
• Paid holidays and paid time off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

Our call center operates on a full-time schedule of 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

How to Apply:

If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job