Weekend Part-Time Customer Service Representative at arenaflex

Join arenaflex, a Great Place to Work, as a Weekend Part-Time Customer Service Representative and become a valued member of our Operations team! Are you a highly motivated, production-driven, and team-oriented individual looking for a part-time opportunity that offers flexibility and growth? Look no further! arenaflex is seeking a Customer Service Representative (CSR) to join our Operations team on a part-time basis, working approximately 3-29 hours per week. As a CSR, you will have the opportunity to apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a difficult time.

About arenaflex

arenaflex is an inbound call center focused on customer service and benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. We have been awarded Great Place to Work twice, and we are committed to creating a positive and supportive work environment for our employees. Our team is dedicated to providing exceptional customer service and ensuring that our clients receive the highest level of support and expertise.

Responsibilities

As a Weekend Part-Time Customer Service Representative at arenaflex, you will be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
• Offering empathy and support to customers during the claim process.
• Collecting and documenting all claim details provided by the customer into the claim accurately.
• Identifying and resolving customer issues by adhering to clients-specific handling instructions.
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
• Maintaining punctuality and reliability, including remaining available for extended hours or additional shifts during peak periods or emergency situations.
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
• Demonstrating arenaflex's core values, including:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

To be successful in this role, you will need:

• Language Skills:

+ Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner.

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm.

Education and Experience

* High School Diploma or general education degree (GED) required.

• 1-2 years of quality assurance experience preferred.

Network Requirements

* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).

• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

* Competitive compensation

• 20+ hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.

+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Work Environment and Culture

As a Weekend Part-Time Customer Service Representative at arenaflex, you will have the opportunity to work in a remote environment, from the comfort of your own home office. Our team is dedicated to creating a positive and supportive work environment, and we offer a range of benefits and perks to support your well-being and career growth.

How to Apply

If you are a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex. Apply Job! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job