Experienced Customer Support Associate – Live Chat, Email, and Phone Support for Veterinary Professionals

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, making it easier for them to focus on what matters most – delivering exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're looking for exceptionally talented and passionate people to join our team.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're proud to be part of a community that's transforming the way veterinary professionals work and care for their patients. Our platform is used by over 17,000 veterinary hospitals, employing tens of thousands of veterinarians, and delivering care to many millions of animals every year across all 50 states.

The Role

As a Customer Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

What You'll Need

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

What We Offer

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why arenaflex?

* We're a growing team on a mission to modernize the $50B+ animal health industry

• We're a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC
• We're part of a community that's transforming the way veterinary professionals work and care for their patients
• We offer a dynamic and supportive work environment with opportunities for growth and development
• We're committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds

How to Apply

If you're passionate about delivering exceptional customer support and want to be part of a team that's making a difference in the lives of veterinary professionals and their patients, we want to hear from you! Please submit your application through our careers page or by clicking the link below. Apply Job!

Important Note

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Stay Scam-Smart!

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for suspicious activity and report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. Apply for this job