Retail Customer Service Expert – Remote- BYOD | arenaflex | Remote (United States)
At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to make a meaningful impact on the world. As a global, digital business services company, we deliver cutting-edge, digitally powered business services that help the world's best brands streamline their business in sustainable and innovative ways. With over 500,000 inspired and dedicated team members speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment. At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued, inspired, and empowered to bring their best selves to work every day.
Benefits of Working with arenaflex
As a Retail Customer Service Expert at arenaflex, you'll enjoy a range of benefits that will support your personal and professional growth. These include:
- Paid Training to help you develop the skills and knowledge you need to succeed
- Competitive Wages that reflect your value and contributions
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
- Paid Time Off to relax, recharge, and pursue your passions
- Employee wellness and engagement programs to support your mental and physical health
About You
At arenaflex, we're looking for fearless individuals who are inspired to deliver only the best in all that they do. As a Retail Customer Service Expert, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to providing opportunities for growth and development, so you can reach your full potential and achieve your dreams.
Work from Home Requirements
As a Retail Customer Service Expert, you'll have the flexibility to work from home, using your own device (desktop, laptop, or tablet). Your device must meet the following requirements:
- Windows 10 or later operating system
- Minimum of 4GB RAM
- Wired Ethernet LAN connection
- Internet Connection (Satellite, wireless, and dial-up ISP are not permitted)
- Minimum subscribed download rate equal to or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Responsibilities
As a Retail Customer Service Expert, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:
- Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued, inspired, and empowered to bring their best selves to work every day. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.
Apply Now!
If you're a fearless individual who's inspired to deliver only the best in all that you do, we want to hear from you! Apply now to join our arenaflex family and start your journey to success. Apply for this job