Experienced IT Support Specialist – Network and Desktop Infrastructure

Are you a highly skilled and motivated IT professional looking for a challenging role that will allow you to utilize your technical expertise to drive business success? Do you have a passion for delivering exceptional customer service and a strong understanding of network and desktop infrastructure? If so, we encourage you to apply for the Experienced IT Support Specialist position at arenaflex. As an Experienced IT Support Specialist at arenaflex, you will play a critical role in providing technical support to our customers, resolving complex technical issues, and ensuring the smooth operation of our network and desktop infrastructure. You will be part of a dynamic team that is dedicated to delivering exceptional customer service and driving business growth.

About arenaflex

arenaflex is a leading provider of logistics and transportation services, with a long history of innovation and customer satisfaction. Our company is committed to providing a work environment that is inclusive, respectful, and free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.

Job Responsibilities

As an Experienced IT Support Specialist, you will be responsible for:

• Providing technical support to customers via phone, email, chat, and in-person
• Troubleshooting and resolving complex technical issues related to network and desktop infrastructure
• Conducting site visits to investigate issues and install or upgrade equipment and software as needed
• Collaborating with internal teams to resolve technical issues and improve system performance
• Maintaining accurate records of customer interactions and technical issues
• Participating in on-call rotations to provide 24/7 technical support
• Staying up-to-date with the latest technologies and industry trends

Key Responsibilities:

* Answers client support requests and determines the technical support issue (i.e., software or hardware related) and maintains trust in TSG

• Speaks with clients by telephone to discuss recognized issues or concerns and resolve the issues (e.g., equipment or software glitch, client error, etc.)
• Investigates recognized issues by gathering clarification on some things, assessing web information sites, or potentially internal site to identify solutions and work with resolution
• Conducts site visits within the region to investigate issue and additionally install or upgrade equipment and software in the event that technical support issue cannot be resolved remotely
• Conducts follow-up with clients to check issues were resolved completely
• Completes service orders to avoid functional delays in resolving issues

Requirements

* Bachelor's degree in Computer Science, Information Technology, or related field

• 2+ years of experience in IT support, network administration, or desktop infrastructure
• Strong knowledge of Microsoft Windows operating systems (client/server)
• Experience with Cisco VPN, Citrix, Phantom, Symantec, Desktop Applications, Dynamic Registry, and other Internet browsers
• Specialized certifications such as A+, Network+, or MCP
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Preferred Qualifications

* Experience with Linux operating systems

• Knowledge of cloud computing and virtualization technologies
• Experience with IT service management tools and frameworks
• Strong understanding of network security and data protection
• Experience with project management and coordination

Compensation and Benefits

arenaflex offers a competitive compensation package that includes:

• Hourly rate: $23.85-$38.75/hour
• Annual performance bonuses and long-term incentive programs
• Comprehensive benefits package, including medical, dental, and vision insurance
• Flexible spending account and health savings account
• 401(k) retirement plan
• Paid time off, holidays, and sick leave
• Employee assistance program and educational assistance program

Work Environment

arenaflex is committed to providing a work environment that is inclusive, respectful, and free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you are a motivated and experienced IT professional looking for a challenging role that will allow you to utilize your technical expertise to drive business success, we encourage you to apply for the Experienced IT Support Specialist position at arenaflex. Please submit your resume and cover letter to [insert contact information]. Apply for this job