Experienced Senior Learning Specialist – Driving Exceptional Training Experiences at arenaflex

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we want to hear from you.

About arenaflex

arenaflex is a cutting-edge organization that's pushing the boundaries of what's possible in the world of customer service and learning. Our team is dedicated to delivering exceptional experiences that drive business results and foster a culture of growth and innovation. With a focus on adult learning, content design, and facilitation, we're committed to empowering our associates to succeed in a rapidly changing world.

Job Summary

As a Senior Learning Specialist at arenaflex, you'll play a critical role in shaping the learning experience for our Customer Support Associates. You'll lead and support a team of up to 30 associates, providing coaching, development, performance, and engagement to drive long-term success. Your expertise in creating optimal adult learning environments, both in-person and virtually, will be instrumental in delivering exceptional training experiences that meet the needs of our diverse customer base.

Key Responsibilities

As a Senior Learning Specialist, you'll be responsible for:

• Supervising structured learning metrics and overseeing results for the assigned territory and region
• Managing live performance metrics end-to-end for the assigned territory
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
• Maintaining data and analysis through reports on Excel (as per business requirements)
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team
• Identifying and certifying learning coaches
• Leading individual improvement projects to enhance business performance
• Driving quality and learning metrics
• Conducting chime sessions and classroom sessions with stakeholders

Essential Qualifications

* 2+ years of experience in training delivery roles

• 1 year of experience in Customer Service or customer service-related work experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Highly accurate and fluent in Japanese and English
• Spoken and written accuracy and fluency in Japanese and English
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones
• Knowledge of adult learning, content design, and facilitation

Preferred Qualifications

* Experience as a trainer, corporate training specialist, or related position

• Project management skills with the ability to supervise multiple projects
• Strong ability to multi-task

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and innovation. As a Senior Learning Specialist, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive team culture
• Flexible work arrangements to support work-life balance
• Access to cutting-edge training and development programs
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven professional with a passion for learning and development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We can't wait to hear from you!

Apply Now

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Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and provide more information about our team and culture. [Insert contact information] Thank you for considering this exciting opportunity to join our team at arenaflex! We look forward to hearing from you soon. Apply for this job