Critical Risk and Claims Manager

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. Job Summary Lead and manage a team of risk and claims specialists conducting onsite assessments in high-hazard environments such as construction, manufacturing, and logistics Oversee worksite evaluations, job hazard analyses (JHAs), and safety audits to ensure consistency, quality, and actionable insights Provide strategic guidance on workers’ compensation classifications (NCCI codes) based on observed job duties and exposure risks Review and validate findings related to discrepancies between reported and actual job duties, ensuring proper escalation and resolution Partner with internal teams, carriers, and third-party administrators (TPAs) to optimize claims management and reduce loss exposure Analyze claims trends and loss data to identify root causes and implement targeted risk mitigation and return-to-work strategies Drive OSHA compliance initiatives, including program development, training oversight, and audit readiness Collaborate with clients to implement corrective actions, improve PPE adherence, and strengthen safety culture Support insurance renewal processes by providing exposure analysis, field insights, and risk recommendations Mentor and develop team members, fostering technical expertise, leadership capability, and continuous improvement Qualifications 7+ years of experience in loss control, risk management, EHS, or safety consulting within high-hazard industries Prior experience in a leadership or managerial role overseeing field-based risk or safety professionals Strong knowledge of workers’ compensation classifications (NCCI/class codes) and their financial and operational impact Proven ability to conduct and oversee onsite worksite assessments and safety evaluations Deep understanding of OSHA regulations and workplace safety compliance requirements Experience working with claims processes, insurance carriers, and TPAs Strong analytical skills with the ability to interpret claims data and translate insights into action Excellent communication and leadership skills, with the ability to influence stakeholders at all levels Willingness to travel approximately 10–20% Apply To This Job