Remote E-commerce Support Agent (AI Tools)

Remote · USA Full-time New today

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Remote E-commerce Support Agent (AI Tools)

Location: RemoteTime Zone: US Time Zones (EST–PST)

Role Overview

We are hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.

Key Responsibilities

Respond to customer inquiries related to orders, returns, refunds, and shipping

Use AI tools to assist with response drafting and ticket categorization

Manage high-volume support queues across email and chat

Ensure accurate and empathetic customer communication

Update customer and order records within support and e-commerce systems

Identify recurring issues and flag trends to the broader team

Required Qualifications

Previous experience supporting customers in an e-commerce environment

Practical experience using AI tools to assist with written customer communication

Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

Strong multitasking and prioritization skills

Comfort working with high ticket volumes and repetitive workflows

Preferred Qualifications

Experience with Shopify, WooCommerce, or similar platforms

Familiarity with customer support metrics such as CSAT and response times

Experience supporting omnichannel customer service operations

Tools & Technology

E-commerce Platforms: Shopify, WooCommerce, or similar

Support Tools: Gorgias, Zendesk, Intercom

AI Tools: ChatGPT, AI-powered support assistants

Collaboration: Slack, Zoom, Google Workspace

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Remote E-commerce Support Agent (AI Tools)