Customer Experience Revenue Manager / Player-Coach

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Customer Experience Revenue Manager / Player-Coach Location: Remote (LATAM) Employment Type: Full-Time | Contractor Compensation:Base Salary: $2,500 – $3,300 USD/month Job Overview We are seeking a Customer Experience Revenue Manager / Player-Coach to lead a high-performing team focused on customer activation, retention, repeat ordering, and revenue growth. This is not a traditional customer service role. This position leads a revenue-focused customer team responsible for helping customers order more effectively, more frequently, and at higher value. This is a true player-coach role: you will lead, coach, and hold the team accountable, while also stepping in to close and grow key customer opportunities.

Key Responsibilities

Team Leadership & ExecutionLead the Customer Experience Revenue team and establish a strong weekly operating rhythm Run team meetings focused on activity, pipeline, revenue, and performance Monitor outbound calls, email follow-ups, and CRM activity Hold reps accountable to daily activity targets (including ~40 outbound calls/day) Foster a competitive, positive, and performance-driven team environment Manage incentives such as contests, SPIFs, and performance tracking Revenue CoachingCoach reps on outbound calls, objection handling, follow-ups, and positioning Review CRM activity, notes, and opportunities to identify coaching moments Conduct role plays, call reviews, and ongoing performance coaching Reinforce a proactive, consultative, revenue-focused sales approach Strategic Sales & Account GrowthManage a portfolio of high-value and strategic customer opportunities Act as a closer on key deals and revenue expansion opportunities Partner with customers to increase adoption of services and products Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns) Support enterprise-level accounts and high-growth customer segments Customer Activation, Retention & ExpansionEnsure new customers are on board and successfully complete first orders Identify inactive customers and drive reactivation strategies Monitor customer behavior and proactively engage high-intent users Build strong customer relationships focused on long-term growth Marketing Guidance & Customer SupportAct as a consultative partner helping customers choose the right marketing solutions Guide customers on campaigns, product usage, and ordering strategies Help reps become more consultative and value-driven in conversations CRM, Process & ReportingEnsure accurate CRM (Salesforce) logging of all activities and opportunities Track performance against weekly and monthly goals Maintain visibility on pipeline, revenue, and team performance Improve scripts, workflows, and follow-up processes Onboarding & Team DevelopmentSupport onboarding and ramp-up of new team members Provide coaching, role play, and process training Reinforce CRM discipline and performance expectations Requirements4+ years of experience in inside sales, customer success, account management, or revenue roles Previous experience leading or coaching a team (player-coach or supervisor role) Strong phone-based sales and customer communication skills Experience managing activity targets and performance metrics Ability to coach live sales/customer interactions Experience with Salesforce or similar CRM systems Strong organizational and follow-through skills Fluent English (written and spoken) Comfortable working in a fast-paced, performance-driven environment Preferred QualificationsExperience in real estate marketing, SaaS, or marketing services Background in direct mail, campaign management, or lead generation Experience working with small businesses or agency-style account management Strong understanding of revenue growth and customer lifecycle strategies Important NotesThis is NOT a traditional customer support or ticket-based role This is a revenue-driving, customer-facing leadership position Candidates must be comfortable making calls, coaching sales conversations, and owning performance metrics Not suitable for candidates seeking purely administrative or non-revenue roles Compensation & BenefitsBase Salary: $2,500 – $3,300 USD/month Variable Compensation: ~$1,000 USD/month Performance-based incentives tied to team results and revenue growth Opportunity to lead and scale a high-impact team Direct exposure to leadership and strategic decision-making This is a remote/telecommute position. Apply To This Job