[Remote] Clinical Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Charlie Health is a rapidly growing organization dedicated to connecting individuals with life-saving behavioral health treatment. The Clinical Onboarding Specialist manages the onboarding process for new hires, ensuring they are well-prepared to provide client-facing care and collaborate with various departments to maintain effective training materials.

Responsibilities

• Manages new hire onboarding from preboarding through client-facing care
• Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed
• Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed
• Maintains regular contact with new hires via all available channels, including email, phone, and text
• Assures that onboarding materials are up to date, relevant, and impactful
• Works seamlessly with recruiting, onboarding, leadership, regulatory, and HR operations departments to keep them apprised of new hire progress and performance
• Conducts periodic audits of employee file data for timeliness and completeness
• Maintains strict confidentiality when managing sensitive employee and contractor information
• Escalates issues promptly and with diplomacy and discretion
• Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners
• Other duties as assigned

Skills

• Bachelor's Degree required
• 2 years of HR onboarding administration or training experience required
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Outside the box thinker; excellent at problem solving
• Familiarity with and willingness to use cloud-based communication software - Google Suite, Slack, Zoom, Dropbox
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• Work authorized in the United States and native or bilingual English proficiency
• HR experience in a clinical setting is highly desirable

Benefits

• Comprehensive benefits

Company Overview

• Virtual behavioral health clinic for high acuity youth It was founded in 2020, and is headquartered in Bozeman, Montana, USA, with a workforce of 1001-5000 employees. Its website is https://www.charliehealth.com.

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