AU RTO Student Experience Officer (WFH) | ZR_1222_JOB
This is a remote position. AU RTO Student Experience Officer (Remote) About PeoplePartners At PeoplePartners, we don’t just build careers—we elevate them. As a Great Place to Work certified company, we’re proud of a culture that genuinely puts people first. That means real support, meaningful growth, and opportunities that stretch beyond borders. Here, you’ll collaborate with global clients, sharpen your skills in a dynamic environment, and be part of a team that values initiative, curiosity, and impact. If you’re looking for a workplace that feels energizing, modern, and full of opportunity—you’ve found it. Role Overview If organization is your superpower and helping people is your instinct, this role is where both shine. As an AU RTO Student Experience Officer, you’ll be the steady force behind a fast-moving student journey—bringing order to the chaos, clarity to confusion, and support when it matters most. You’re not just managing admin—you’re shaping experiences, solving problems in real time, and making sure every student feels guided, heard, and back on track. Key Responsibilities: Manage student administration tasks (extensions, expired students, record updates). Handle post-sale requests (refunds, cancellations, complaints). Support student retention initiatives. Answer overflow calls and route inquiries appropriately. Assist AU-based team with day-to-day administrative support. Maintain accurate and up-to-date student records. Ensure timely resolution of student issues.
Requirements
Required Qualifications (Must-Have): 2+ years experience in administrative support and/or customer service. Experience handling customer inquiries, complaints, or support requests. Strong organizational and time management skills. Excellent written and verbal communication skills. Ability to prioritize tasks in a fast-paced environment. Proven ability to manage multiple tasks simultaneously. Preferred Qualifications: Experience in education or RTO (Registered Training Organisation) environments. Familiarity with CRM systems. Background in fast-paced industries. Why Join PeoplePartners This is more than just a role—it’s a smart career move. At PeoplePartners, you’ll gain exposure to international clients while building skills that matter. We invest in your growth through continuous learning opportunities, hands-on experience, and a culture that encourages you to take ownership of your work. You’ll enjoy a people-first environment where collaboration is real, support is consistent, and your contributions are recognized. Expect engaging team activities, a strong sense of community, and the flexibility of remote work—without losing connection. If you’re looking for a role where you can grow, contribute, and thrive—this is it. Apply now and be part of a team that’s building better careers every day. Work Details Work Setup: Remote (Work from Home). Schedule: Monday to Friday, Day-shift (AEST). Employment Type: Full-time.
Benefits
Permanent Work-from-home setup Company-provided equipment Secondary Wi-Fi Modem 21 Leave Credits Annually - Leave benefits begin on Day 1. 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Monthly Gift Voucher Milestone Tokens (Birthday/Anniversary/Christmas). A Life Beyond the Screen #WorkLifeBalance. Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes. Apply To This Job