Senior Program Manager, HR Communications

Job Description:

• Develop and own the HR communications strategy in partnership with the Internal Communications Team.
• Coordinate frameworks and messaging strategies for major people programs (performance cycles, benefits, culture programs, learning initiatives, etc.).
• Translate technical updates across HR teams (i.e., Benefits, Compensation, and Talent Development) to design an employee communication plan that provides context and clarity.
• Own and operationalize the People Team’s crisis communication strategy, ensuring employees are connected to benefits, resources, and support during critical events.
• Build and manage an end-to-end crisis response process, including escalation pathways, messaging templates, approval workflows, and communication channels.
• Partner closely with Benefits, HRBPs, Facilities, Communications & Corporate Affairs, Legal, and Security to deliver coordinated resources during incidents affecting employee safety, wellbeing, or workplace continuity.
• Collaborate with the internal clinical team to incorporate mental health best practices into employee-facing crisis communications.
• Create and consult on high-quality HR communications (emails, content, toolkits, leadership messages, video scripts, presentations).
• Maintain a cohesive, inclusive voice for all HR communications.
• Partner with People Experience peers and People Leadership team to anticipate communication needs across programs and moments.
• Lead cross-functional planning and timelines for major HR launches.
• Support communication strategies for organizational changes and policy updates.
• Optimize People Team communication channels (newsletters, HR leadership messages, employee guides)

Requirements:

• 12+ years of experience in internal communications, HR communications, employee experience, program management, or related fields.
• Demonstrated experience communicating during complex or sensitive situations; crisis communication background strongly preferred.
• Exceptional writing, editing, and storytelling skills.
• Strong program management and stakeholder alignment abilities.
• Experience managing communication strategies across diverse geographies, time zones, and cultural contexts in a remote-first environment.
• Comfortable navigating ambiguity and managing issues with urgency, discretion, and emotional intelligence.
• Ability to drive alignment across senior leaders and cross-functional teams.
• Understanding of HR & Legal practices, change management principles, and employee experience strategy.

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