Manager, Training and Education Operations

Job Description:

• Oversee the operational delivery of BAFT’s on-demand certificate and custom training programs, managing project timelines, milestones, and deliverables with instructional designers, content director, trainers and other stakeholders.
• Coordinate across internal BAFT teams to ensure smooth launches and updates.
• Track dependencies, deliverables, and status updates to ensure all project elements are completed on time and within scope.
• Serve as the main point of contact for 3 rd party providers (ie. instructional designers and trainers), QA testing, and post-launch maintenance.
• Support Logistics Director on workshops, webinars and other custom training programs.
• Manage course setup and configuration in the Elevate LMS, ensuring accuracy in pricing, descriptions, and course content.
• Act as first-line of support for student access, enrollment, and payment issues.
• Generate and distribute LMS performance reports (enrollment, completions, revenue, student progress).

Requirements:

• Bachelor’s degree preferred, or equivalent experience in program/project management, learning administration, or related field.
• 4+ years of experience managing LMS platforms (experience with Elevate LMS a plus).
• Strong project management skills with proven ability to manage multiple concurrent deliverables.
• Familiarity with e-learning systems, testing workflows, and online training deployment.
• Excellent communication, organization, and client service skills.
• High attention to detail and ability to troubleshoot technical or process issues independently.

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