Bilingual Part-time Crisis Hotline Counselor- 20 hours- Weekend Shift 3

About the position As the Bilingual Part-time Crisis Hotline Counselor, you will play a critical role within the Houston Area Women’s Center, providing real-time support to clients in immediate need. You will conduct intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. You will be responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines. Your Schedule: Saturday & Sunday 3:00 p.m.-1:00 a.m. Part-Time 19 hours per week Work Model: Hybrid Our Total Compensation Package: Hourly Rate: $18.04 hourly Shift Differential for hours worked past 11:00 p.m. Pay schedule: semi-monthly Vision Benefits Generous Paid time Off- 11 paid holidays per year, 1.5 personal holidays per year, vacation and sick accrual 401K match Employee Assistance Program Imagine a place where your talent can make a meaningful difference in people's lives. Working at Houston Area Women's center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor's life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

Responsibilities

• Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• Conduct danger assessment and creates safety plans based on each client's individual case and needs.
• Provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• Make CPS and APS reports as required and needed.
• Keep accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• Communicate with HAWC’s answering service to relay and respond to messages.
• Communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• Attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
• Conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• Provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.

Requirements

• High School diploma or equivalent.
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• A minimum of 6 months of experience in social services, customer service, or call-center setting.
• Bilingual in both English and Spanish, able to read, speak, and write in both languages fluently.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Computer savvy and able to learn new applications and technologies quickly.

Nice-to-haves

• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
• You have excellent attention to details.
• You demonstration of professional objectivity and appreciation for confidential information.
• You have the ability to follow instructions and to adhere to policies and procedures.
• You have the ability to prioritize tasks to meet individual and team deadlines.
• You have skills in crisis intervention and conflict resolution with children and families.
• You have a growth mindset and is a good team player.
• You have strong communication skills, both verbally and in writing.

Benefits

• Vision Benefits
• Generous Paid time Off- 11 paid holidays per year, 1.5 personal holidays per year, vacation and sick accrual
• 401K match
• Employee Assistance Program

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