L1 / L2 Technician
Job Title: TechnicianLocation: Reno, NV (Onsite) #1 L1 Technician1-2 years of experience
Key Responsibilities
- Move servers and switches to required destination for installation.
- Inspect servers and switches to make sure that they are not damaged in any way.
- Smoke test servers to ensure that server is functioning as intended.
- Install servers and switches and cable it according to provided wire map.
- Make sure that all cables ran are bundled neatly.
- Double check with network admins to make sure everything is cabled correctly, and all connections are up.
- Install additional components needed (NIC, Drive, Memory).
- Assist in unboxing and prepping servers as needed.
- Auditing of servers and consumables.
#2 L2 Technician2-5 Years' Experience Key Responsibilities
- Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
- Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
- Perform server firmware upgrades to ensure systems are running on the latest approved versions.
- Configure server IP addresses and default access credentials in accordance with standard procedures.
- Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
- Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
- Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.
- Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
- Conduct physical inspections as requested or audits of servers, components, and consumables to ensure equipment inventory accuracy.
- Troubleshoot a variety of servers and isolate the problem that the server is encountering.
- Order replacement parts and install them in servers and ship back the defective part to their respective vendors.
- Update firmware on servers to ensure the latest version is installed.
- Configure IP addresses and default login credentials on servers.
- Reach out and assist network admins on any issues they are having with a server that can range from: replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts and installing upgraded versions of those parts in servers.
- Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on device.
- Assist network admins who reach out requesting specific assistance with servers or switch.
- Also items listed under Level 1 as needed.
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