Intake Coordinator Marketing Director – Bilingual (English/Spanish)

About the position We are looking for a dynamic, people-first bilingual professional to serve as the face of our firm in both our office and our community. This is a hybrid role combining client intake, lead conversion, and community marketing. If you love connecting with people, thrive in a fast-paced environment, and are passionate about serving the Latino community, we want to hear from you.

Responsibilities

• Answer incoming calls and conduct thorough client intakes, screening potential cases before presenting them to an attorney for review
• Consult with prospective clients who call for free consultations and guide them through the process of signing with the firm
• Represent the firm at community events, health fairs, churches, cultural events, and other gatherings in the Latino community — particularly in Queens and surrounding areas
• Build and maintain relationships with community organizations, contractors, labor groups, and referral sources in the Ecuadorian and broader Latino community
• Film and coordinate client video testimonials for use in the firm's marketing
• Assist with social media content, outreach materials, and other marketing initiatives in both English and Spanish
• Maintain accurate intake records and follow up with potential clients

Requirements

• Fully bilingual in English and Spanish — written and spoken fluency required (Spanish spoken in the Ecuadorian/Latin American community is a strong plus)
• Prior experience in legal intake, sales, client relations, community outreach, or marketing
• Comfortable and confident on camera and in public-facing roles
• Strong phone presence — you can build rapport quickly and close a consultation
• Knowledge of or willingness to learn New York Labor Law, construction accident cases, and the personal injury intake process
• Self-motivated, organized, and able to work independently at our Corona, Queens satellite office as needed
• Must have legal authorization to work in the United States — we are unable to sponsor visas or provide off-the-books employment. Employment eligibility verification (Form I-9) is required.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

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