Key Account Manager

Positive User is not just a tool, it’s a modern platform that allows brands to create personalized customer experiences powered by complex data. In one place we combine CRM, data management, and omnichannel communication. Our solutions are trusted by global giants like Carrefour, BNP Paribas, and LG, along with over 340 ambitious companies worldwide. As part of Positive (a European B2B SaaS leader with a presence in France, Poland, Germany, Italy, and Spain) we belong to a growing ecosystem of innovative products united by a common mission: to create marketing solutions that bring companies closer to their customers. Our approach? Innovate, Simplify, Satisfy! Want to see what it takes to be part of the team making it happen? We plan big and that’s why we’re always open for A-players to join our team! As of now we are looking for a Key Account Manager, a person responsible for managing relationships with our key clients. This is an ideal role for those who enjoy direct work with C-line and senior management. Your main tasks will be: comprehensive management of an assigned client portfolio, driving upselling and cross-selling activities, participating in business meetings with key clients (often on-site in Warsaw), identifying churn risks and preparing mitigation plans, developing account plans aligned with clients' business goals, working closely with the Customer Success team, revenue forecasting and ensuring CRM data is up to date. What skills and experience are we looking for? at least 3 years of experience in B2B client management within a SaaS environment, a proven track record of success in retention and sales growth, experience working with key accounts and client-side representatives (e.g., C-level, H-level, management), ability to conduct business discussions with a strong focus on customer needs, experience in developing account plans and revenue forecasting, communicates fluently in both English (min. B2) and Polish (min. C2), Nice to have: experience in MarTech / Marketing Automation, working in an international environment, and selling multi-product solutions. What we offer in return: salary between 10 000 - 14 000 PLN / monthly 100% remote work, flexible working hours and international work environment, co-finance of private medical care and sports card, high-quality hardware - you’ll work on Macbook, individual approach to your career path with access to courses and needed sources. Apply To This Job