Tech Supp Remote III (BTW)
Education and Experience Requirements Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job. Position Purpose: The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.
Job Description
Principle Duties and Responsibilities: Essential Functions: Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams . Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity . Troubleshoots different software packages, hardware devices, and other peripherals . Support a complex and fast-paced environment with outstanding attention to customer satisfaction . Replaces hardware or software as needed . Assists user community in software and hardware problem resolution . Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community . Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials . Keeps up to date with current trends and is prepared to make recommendations . Keeps customer log updated . Produces support documentation. Additional Functions: Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism. Perform other duties as assigned. Other Requirements: Advanced English Level. Experience with Windows Desktop Operating Systems. Experience supporting Apple IOS and MACOS devices. Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred. Experience supporting MS Office applications and Microsoft Office 365 cloud required. Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player. Ability to prioritize and multi-task. Effective oral and written communication skills, including user training and interpersonal skills required. A strong understanding of a wide variety of personal computing equipment and software. Ability to follow manuals and read complex instructions. Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners. Responsible experience in a support capacity in a user-oriented environment. Apply To This Job